Recommended NICE inContact
October 08, 2020
Recommended NICE inContact
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is being used as our primary Contact Center solution for our agents (customer service representatives) across multiple locations. It is the solution we offer to our clients as long as they do not have an inhouse solution. It is one of the global leaders for cloud contact solutions.
Pros
- Remarkably user friendly interfaces for both the end user and the support staff.
- Fully cloud based.
- Allowing you to fully customize your solution.
- The ability to handle multiple interactions concurrently.
Cons
- Unable to disable some features for the end user.
- Unable to deactivate Agent stations automatically when not in use for a certain set period.
- Unable to deactivate Agents automatically who have not signed in for a set period.
- Eliminated the cost of maintaining a premise solution that required hardware upgrades after a few years.
- Allowed for better management of our recurring monthly expense.
- The ease to operate across multiple sites in multiple countries.
Yes - Wow, that was a long time ago, the name eludes me now.
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