Overall Satisfaction with NICE inContact CXone
NICE inContact CXone is used by one department. It solves the problems of monitoring and supervision. It allows a close look into problem calls as well as routine ones.
- Allows for supervision
- Allows for flexibility
- Easy to use
- Timing issues--it goes to "unavailable" too quickly
- Crashes occasionally
- Allows for close monitoring of calls
- Not time-efficient, there are repeat calls
- Overwhelming number of options