NICE inContact CXone is a must to get the job done!
October 13, 2020
NICE inContact CXone is a must to get the job done!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
For some time now, we've been using NICE inContact CXone as a primary tool for our organization. It helps us to assist customers in a professional, easy way. We use it as a standard application across all the levels of the company to support and perform daily activities internally and with customers.
- It's easy to use.
- It's very professional.
- It's powerful.
- Sometimes we loose connection.
- Sometimes it gets stuck.
- Sometimes it is kind of slow.
- Positive ROI
- Effectiveness
- Simplicity
The fact that you can personalize and adapt NICE inContact CXone to the company's or department's needs, is a key and essential point. You can measure the performance of the teams in an accurate way, having control and constant visibility, and above all, the flexibility to have it in real-time so you can make timely adjustments.
Yes - There was another program in the company that was replaced. It was called Avaya. The main reason was that it was a particularly unstable application that could fail at any time. It didn't have as many possibilities for monitoring and reporting. Not to mention that it didn't have the capacity for providing real-time information. The usefulness was another major issue.