Item: NiCE CXone Mpower
Rating: 10
Author: Enrique Pardo

Overall Satisfaction with NICE inContact CXone

Use Cases and Deployment Scope

For some time now, we've been using NICE inContact CXone as a primary tool for our organization. It helps us to assist customers in a professional, easy way. We use it as a standard application across all the levels of the company to support and perform daily activities internally and with customers.

Pros and Cons

Pros

It's easy to use.
It's very professional.
It's powerful.

Cons

Sometimes we loose connection.
Sometimes it gets stuck.
Sometimes it is kind of slow.

Return on Investment

Positive ROI
Effectiveness
Simplicity

Usability

I gave it this rating because NICE inContact is a must for any company that wants to have a professional app with many customization options and features that will suit every need. It is intuitive and easy to configure and use, cost-effective, and gets the job done with endless possibilities.

Products Replaced

Yes - There was another program in the company that was replaced. It was called Avaya. The main reason was that it was a particularly unstable application that could fail at any time. It didn't have as many possibilities for monitoring and reporting. Not to mention that it didn't have the capacity for providing real-time information. The usefulness was another major issue.

Other Software Used

Click4Assistance, Salesforce CMS, Teams Manager for Microsoft Teams

Likelihood to Recommend

NICE inContact CXone is a great platform and application to recommend because it allows you to take inbound and outbound calls easily. It lets to keep you in contact with any person or team of the company working in a fast and friendly interface. It is such an easy tool to use.

NiCE CXone Mpower Feature Ratings

Comments

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NICE inContact CXone is a must to get the job done!