I used it daily!
October 16, 2020
I used it daily!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE incontact CXone across most of the organization. We use it to communicate with our students, also to run outreach campaigns, keep track of daily performance, and allows communication across departments. We also use it to listen to our employees for quality assurance purposes. It is a big part of our organization.
- Retrieving data
- Listening to agents
- Keeping track of agents' daily activities
- Crashes
- It freezes often.
- At times, it seems a bit outdated compared to Salesforce.
- It has helped performance.
- We use it to listen to calls.
- We have had days where it completely crashes, which halts production.
We use the scripts daily. We support multiple universities, and it can be hard to keep track of which university we need to be speaking toward and the scripts are very useful. It has reduced our misbranding incidents with certain universities, which in turn provides us the opportunity to keep great relationships with our clients.