Good alternative phone system
October 16, 2020
Good alternative phone system
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use it throughout the company. It helps bridge the gap between those working in-house and those working at home.
- Gives you a visual of the representatives currently logged in
- Allows you to see an overall picture of productivity
- When calling someone within the company, it would be nice not to have to hit accept in order to connect.
- During the pandemic, it has been very useful in connecting our company during alternative work scenarios.
This is not something I deal with directly.