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Good solution to our global employment however there might be better solutions out there
July 11, 2023

Good solution to our global employment however there might be better solutions out there

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnipresent

We use Omnipresent to hire & employ employees outside of our main HQ locations (mainly EU countries). They help us to hire candidates, prepare contracts, onboard them with the third party, run payroll in these countries, to be legally compliant in each country, and to offboard employees at the end of their employee lifecycle.
  • Setting up compliant contracts
  • Run payroll
  • Support
  • Timeliness
  • Support provided to us
  • Knowledge
  • Time taken to action requests
  • Omnipresent was good at the start but at the moment we struggle to be satisfied.
Back at the early stages we felt like Omnipresent was the best option for us, however at the moment we are evaluating our decision.

Do you think Omnipresent delivers good value for the price?

Not sure

Are you happy with Omnipresent's feature set?

No

Did Omnipresent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Omnipresent go as expected?

I wasn't involved with the implementation phase

Would you buy Omnipresent again?

No

Omnipresent used to be great when they started but at the moment we really struggle with the time it takes them to action our requests. It usually takes some time for them to get back to us and a few days to get things sorted. I usually have to follow up with them on the progress. Payroll - we struggle to get variable pay numbers in by the payroll deadline. No amendments are possible and we can't send any off-cycle payments. Payroll is quite limiting.
Moreover, Omnipresent doesn't have present in all their countries so dealing through third parties can be very lengthy.
Price - considering all the above, the monthly fees are more than other competitors that provide better support, better payroll experience and have entities in all the countries.