OnPage - convenient, fast, and secure paging system
July 11, 2022

OnPage - convenient, fast, and secure paging system

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

We use OnPage daily at my office place. we are a home infusion pharmacy. Since we don't operate 24/7 in the branch, the on-call clinicians require a paging service, an on-page is as good as it gets. Pros: better than a traditional "beeper"; ability to send PHI via secure app on any smartphone is a major convenience; can also forward pages easily with the integration of company-wide contacts so just search an employee's name and you can forward it to them. Cons: UX is a little busy, variations in text size/font might help, otherwise the system is perfect for our applications. Often times we will receive calls after-hours from patients or physicians for urgent matters. These calls go to our answering service who will then page the on-call clinician at the pharmacy. From there, we can either call the sender (directly from the app!), forward to a more appropriate colleague, or proceed to handle the situation offline. OnPage has been a great asset in facilitating our workflow after hours.
  • ability to transfer pages
  • notifications are simple but not over-involved
  • ability to return calls from the app by clicking on the phone number
  • variation in text for easier reading
  • would like to see a standard format for pages so text is not just a long wall of info
  • ability to send PHI in a secure method.
  • ability to call senders directly from the page message
  • ability to quickly respond to physicians after-hours has strengthened our relationship with surrounding hospitals
  • urgent matters are addressed in a timely manner, leading to high customer retention rates

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OnPage is excellent when we need to address urgent requests afterhours from physicians and patients. Whether it's for changes in patient orders, requests for supplies, or drug information questions, the system allows for comprehensive sender info + a brief message so the receiver can prepare before returning contact. I cannot come up with a situation where we, as a company, have not benefitted from the speed and convenience of the OnPage system