OnPage - convenient, fast, and secure paging system
July 11, 2022
OnPage - convenient, fast, and secure paging system
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OnPage
We use OnPage daily at my office place. we are a home infusion pharmacy. Since we don't operate 24/7 in the branch, the on-call clinicians require a paging service, an on-page is as good as it gets. Pros: better than a traditional "beeper"; ability to send PHI via secure app on any smartphone is a major convenience; can also forward pages easily with the integration of company-wide contacts so just search an employee's name and you can forward it to them. Cons: UX is a little busy, variations in text size/font might help, otherwise the system is perfect for our applications. Often times we will receive calls after-hours from patients or physicians for urgent matters. These calls go to our answering service who will then page the on-call clinician at the pharmacy. From there, we can either call the sender (directly from the app!), forward to a more appropriate colleague, or proceed to handle the situation offline. OnPage has been a great asset in facilitating our workflow after hours.
- ability to transfer pages
- notifications are simple but not over-involved
- ability to return calls from the app by clicking on the phone number
- variation in text for easier reading
- would like to see a standard format for pages so text is not just a long wall of info
- ability to send PHI in a secure method.
- ability to call senders directly from the page message
- ability to quickly respond to physicians after-hours has strengthened our relationship with surrounding hospitals
- urgent matters are addressed in a timely manner, leading to high customer retention rates
Do you think OnPage delivers good value for the price?
Not sure
Are you happy with OnPage's feature set?
Yes
Did OnPage live up to sales and marketing promises?
Yes
Did implementation of OnPage go as expected?
Yes
Would you buy OnPage again?
Yes