OpenText - good value for money
May 24, 2022
OpenText - good value for money
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText eDOCS
OpenText is primarily used for software management in our company. More specifically used to maintain legacy applications used in our organization as we transition.
- Good handling of customer service
- Easy to manage your account payments
- very strong community support (blogs) with plenty of useful info
- Their learning services could improve
- The cloud management isn't the best in the market
- Customer service
- Helpful support team
- Easy to manage accounts
- Lowered our maintenance activities on eDocs
- Document management turnaround time was reduced
- Takes less effort to publish
We used other software tools for management and found them to be somewhat similar to OpenText but the customer service provided by them is what made us go with them
Do you think OpenText eDOCS delivers good value for the price?
Yes
Are you happy with OpenText eDOCS's feature set?
Yes
Did OpenText eDOCS live up to sales and marketing promises?
Yes
Did implementation of OpenText eDOCS go as expected?
I wasn't involved with the implementation phase
Would you buy OpenText eDOCS again?
Yes