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Good alerting tool with fair pricing
December 21, 2022

Good alerting tool with fair pricing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpsGenie

We use OpsGenie as our main alerting tool. It's well integrated with our backend monitoring system - Prometheus, so our engineers can receive alerts via email or SMS notification (based on the severity of the issue) when something goes wrong in Production. We also use it to arrange our on-call schedule.
  • Sending SMS alerts
  • Mobile app push notification
  • One single view of all alerts
  • Provide more native integration support with different monitoring systems
  • Manage team schedules
  • SMS alerts
  • Push notifications
  • It reduces our MTTR
  • It makes our on-call rotation planning easier

Do you think OpsGenie delivers good value for the price?

Yes

Are you happy with OpsGenie's feature set?

Yes

Did OpsGenie live up to sales and marketing promises?

Yes

Did implementation of OpsGenie go as expected?

Yes

Would you buy OpsGenie again?

Yes

OpsGenie is well suited for planning support rotation and sending alerts to on-call engineers.

I usually get both push notifications from OpsGenie app, as well as SMS text messages when there is an outage, so I can quickly start looking into it. It really reduces our Mean Time to Repair for most Production issues.