Great tool for large orgs with the resources to support it effectively
December 07, 2020
Great tool for large orgs with the resources to support it effectively
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Eloqua
Overall Satisfaction with Oracle CX Marketing (formerly Oracle Marketing Cloud)
We used Eloqua to manage our internal and external communications, across the full life cycle of our student body (from recruitment through to Alumni engagement). The use of the platform was centralized in our Marketing department, with support from our Partners in IT. Prior to purchasing Eloqua, we used multiple decentralized systems and processes to execute our electronic communications which presented challenges in terms of consistent branding and messaging strategy.
Prior to Eloqua, we also did not have a mechanism that allowed us to score and prioritize leads for follow-up, which we were able to do after implementation to a good deal of success.
Prior to Eloqua, we also did not have a mechanism that allowed us to score and prioritize leads for follow-up, which we were able to do after implementation to a good deal of success.
Pros
- Execution of email campaigns.
- Lead management and scoring.
- Landing page management.
- Customizable levels of access to the platform.
- Security.
- Template management.
Cons
- Unintuitive interface.
- Requires a good level of technical knowledge to leverage fully.
- 3rd party implementations.
- Expensive.
- Lengthy onboarding process.
- More consistent brand voice and creative execution
- Enablement of uses to manage their own workflows
- Increased level of marketing nurture complexity, driving better results
- Better lifecycle management, allowing for tailored communications
We ultimately selected the Oracle product due to its native web capabilities which, at the time, were not offered by Adobe, which required the download and installation of a desktop application for users to be able to leverage the full capabilities of their solution. We deployed in a Mac + PC environment, and required support across both device ecosystems, which Oracle delivered via their web client.
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