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Kubota K-Service Web
October 04, 2019

Kubota K-Service Web

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Marketing (formerly Oracle Marketing Cloud)

We are using the CX tool and have seen it help our support of our dealer network. We use it to publish our tech documents to the dealer network as well as call center software for dealers and customers.

We use this for our customer satisfaction center and our technical support center.
  • Connects to other internal programs
  • Connects information internally seamlessly
  • Cannot attach photos to our Answers we publish
  • Connection to video/animation library very easily
  • Better Mobile App Platform
  • Diagnostic time reduction at dealers
  • Case time reduction
  • Deflection of calls from TECHLINE
Connectivity to other system and ease of use for our internal users.
Call center software, it handles this very well. I would like to see it better adapt to more video/animation delivery of information via mobile devices.

Using Oracle CX Marketing (formerly Oracle Marketing Cloud)