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Oracle Field Service, formerly Service Online, is for centralizing and providing oversight of deployed service technicians. Oracle acquired Service Online and the market-leading company that developed it (TOA Technologies) in July 2014.https://dudodiprj2sv7.cloudfront.net/product-logos/SB/9f/ETTJXDZP9BUI.JPEGField service that you can useWe implement field service for our customers. We have customers who use it to schedule field techs to go repair equipment in grocery stores. We also have some who install phone and internet and others still who deliver goods on a scheduled basis.,UI Ease of use Ease of integration,Some improvement needed for reports,10,Decreased drive time Decreased training time Increased the number of possible appointments Increased CSAT,Atlanta Oracle Service Cloud User Group Boston Area Oracle Service Cloud User Group Carolinas Area Oracle Service Cloud User Group Chicago Area Oracle Service Clould User Group Cleveland Oracle Service Cloud User Group Michigan Oracle Service Cloud User Group Minnesota Oracle Service Cloud User Group Missouri Oracle Service Cloud User Group Seattle Oracle Service Cloud User Group Texas Oracle Service Cloud User Group Wisconsin Oracle Service Cloud User Group,Best in class with easy to configure field service management solutionWe offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.,Highly configurable and adaptive to complicated business workflow. Entire application user interface is intuitive and easy to use. Well established APIs for integration to existing IT systems.,Enhance online training materials and in-app help documentation. Map interface should be able to support displaying routes of multiple resources. Make discounts available for ongoing consulting support bundles.,9,Increase in field resource productivity Increase in dispatching operations productivity Elevate field resource transparency,Click Software, Service Power and Dexterra,Apple iCloud
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Oracle Field Service Cloud
4 Ratings
Score 8.4 out of 101
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Oracle Field Service Cloud Reviews

Oracle Field Service Cloud
4 Ratings
Score 8.4 out of 101
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Rhianna Albert profile photo
April 09, 2018

Oracle Field Service Cloud Review: "Field service that you can use"

Score 10 out of 10
Vetted Review
Verified User
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We implement field service for our customers. We have customers who use it to schedule field techs to go repair equipment in grocery stores. We also have some who install phone and internet and others still who deliver goods on a scheduled basis.
  • UI
  • Ease of use
  • Ease of integration
  • Some improvement needed for reports
[It is well suited for] scheduling repairs, delivering goods or services like internet providers or even concierge customer service scheduling appointments to talk with an escalation or specialist.
Read Rhianna Albert's full review
Rosalie Cho profile photo
November 21, 2016

Oracle Field Service Cloud Review: "Best in class with easy to configure field service management solution"

Score 9 out of 10
Vetted Review
Reseller
Review Source
We offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.
  • Highly configurable and adaptive to complicated business workflow.
  • Entire application user interface is intuitive and easy to use.
  • Well established APIs for integration to existing IT systems.
  • Enhance online training materials and in-app help documentation.
  • Map interface should be able to support displaying routes of multiple resources.
  • Make discounts available for ongoing consulting support bundles.
Oracle Field Service Cloud excels in managing field resource dispatching operations across different industries. It helps to manage service level agreement expectations with end customers. The routing engine is based on advanced optimization methodology which is not easily explainable to the average field resources manager who expects black and white results. The solution should also invest in functionalities in better handling appointment booking and managing demand vs. capacity.
Read Rosalie Cho's full review

Oracle Field Service Cloud Scorecard Summary

About Oracle Field Service Cloud

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based customer communications solution, and an integral element of Oracle Service Cloud and the Oracle CX Suite. By collecting data from the field, Oracle Field Service Cloud can learn in real-time and accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion (with 98% accuracy).

Oracle Field Service Cloud includes the following modules:
Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication.

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Oracle Field Service Cloud Support Options

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Oracle Field Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, Device Agnostic.