TrustRadius
Oracle Field Service, formerly Service Online, is for centralizing and providing oversight of deployed service technicians. Oracle acquired Service Online and the market-leading company that developed it (TOA Technologies) in July 2014.https://media.trustradius.com/product-logos/SB/9f/ETTJXDZP9BUI.JPEGGreat tool for field controlOFSC will receive all demand for Service activities, another Oracle product. We will create the buckles according to the distribution of our technicians as well as their definition of capacity and ability. Field technicians will be using the Mobile version. We will not use the automatic version at this moment. In this way we will be able to know the actual use of our field teams and take actions to optimize their use, besides being able to follow in real time their location and activity that they are executing.,Real-time monitoring of the field technician Activity distribution quickly and clearly by visualizing the dashboard Prevent the field technician from being late in the activity, the backoffice being able to perform the rescheduling or send another technician who has the same skill and equipment of the current one Being able to inventory on the client by identifying the items being installed, replaced, and / or removed Objectively schedule the technician's work day saving time and resources,An activity can not be performed from one day to the next Tool update process is almost daily,7,Be able to propose dates and times for these schedules when the customer calls the customer's central office, demonstrating greater control over their processes Being able to schedule visits to clients so that they can decide and feel more comfortable in this service Better manage the company's field assets so we can make the most of it without generating new costs (overtime) or idleness. In this way, they can apply these values in new opportunities to the client,Not a member of any user groups,,Microsoft Office 365Field service that you can useWe implement field service for our customers. We have customers who use it to schedule field techs to go repair equipment in grocery stores. We also have some who install phone and internet and others still who deliver goods on a scheduled basis.,UI Ease of use Ease of integration,Some improvement needed for reports,10,Decreased drive time Decreased training time Increased the number of possible appointments Increased CSAT,Atlanta Oracle Service Cloud User Group Boston Area Oracle Service Cloud User Group Carolinas Area Oracle Service Cloud User Group Chicago Area Oracle Service Clould User Group Cleveland Oracle Service Cloud User Group Michigan Oracle Service Cloud User Group Minnesota Oracle Service Cloud User Group Missouri Oracle Service Cloud User Group Seattle Oracle Service Cloud User Group Texas Oracle Service Cloud User Group Wisconsin Oracle Service Cloud User Group,Best in class with easy to configure field service management solutionWe offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.,Highly configurable and adaptive to complicated business workflow. Entire application user interface is intuitive and easy to use. Well established APIs for integration to existing IT systems.,Enhance online training materials and in-app help documentation. Map interface should be able to support displaying routes of multiple resources. Make discounts available for ongoing consulting support bundles.,9,Increase in field resource productivity Increase in dispatching operations productivity Elevate field resource transparency,Click Software, Service Power and Dexterra,Apple iCloud
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Oracle Field Service Cloud
7 Ratings
Score 7.4 out of 101
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Oracle Field Service Cloud Reviews

Oracle Field Service Cloud
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

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Diego Pacheco profile photo
June 11, 2019

Great tool for field control

Score 7 out of 10
Vetted Review
Verified User
Review Source
OFSC will receive all demand for Service activities, another Oracle product. We will create the buckles according to the distribution of our technicians as well as their definition of capacity and ability. Field technicians will be using the Mobile version. We will not use the automatic version at this moment. In this way we will be able to know the actual use of our field teams and take actions to optimize their use, besides being able to follow in real time their location and activity that they are executing.
  • Real-time monitoring of the field technician
  • Activity distribution quickly and clearly by visualizing the dashboard
  • Prevent the field technician from being late in the activity, the backoffice being able to perform the rescheduling or send another technician who has the same skill and equipment of the current one
  • Being able to inventory on the client by identifying the items being installed, replaced, and / or removed
  • Objectively schedule the technician's work day saving time and resources
  • An activity can not be performed from one day to the next
  • Tool update process is almost daily
It is well suited when we need to control the field teams to better optimize this feature, avoiding waste, idleness and or/overload. It is not well suited when we have activities to be performed at dawn between two different days, having in the management create more than one activity for the same thing on different dates.
Read Diego Pacheco's full review
Rhianna Albert profile photo
April 09, 2018

Field service that you can use

Score 10 out of 10
Vetted Review
Verified User
Review Source
We implement field service for our customers. We have customers who use it to schedule field techs to go repair equipment in grocery stores. We also have some who install phone and internet and others still who deliver goods on a scheduled basis.
  • UI
  • Ease of use
  • Ease of integration
  • Some improvement needed for reports
[It is well suited for] scheduling repairs, delivering goods or services like internet providers or even concierge customer service scheduling appointments to talk with an escalation or specialist.
Read Rhianna Albert's full review
Rosalie Cho profile photo
November 21, 2016

Best in class with easy to configure field service management solution

Score 9 out of 10
Vetted Review
Reseller
Review Source
We offer Oracle Field Service Cloud (OFS) to our insurance carriers' customers to manage their field appraisers. OFS increases the transparency and accountability of their field resources. It also helps the carriers to centralize their dispatching operations and increase the field productivity.
  • Highly configurable and adaptive to complicated business workflow.
  • Entire application user interface is intuitive and easy to use.
  • Well established APIs for integration to existing IT systems.
  • Enhance online training materials and in-app help documentation.
  • Map interface should be able to support displaying routes of multiple resources.
  • Make discounts available for ongoing consulting support bundles.
Oracle Field Service Cloud excels in managing field resource dispatching operations across different industries. It helps to manage service level agreement expectations with end customers. The routing engine is based on advanced optimization methodology which is not easily explainable to the average field resources manager who expects black and white results. The solution should also invest in functionalities in better handling appointment booking and managing demand vs. capacity.
Read Rosalie Cho's full review

Oracle Field Service Cloud Scorecard Summary

About Oracle Field Service Cloud

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based customer communications solution, and an integral element of Oracle Service Cloud and the Oracle CX Suite. By collecting data from the field, Oracle Field Service Cloud can learn in real-time and accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion (with 98% accuracy).

Oracle Field Service Cloud includes the following modules:
Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication.

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Oracle Field Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, Device Agnostic.