Oracle Engagement Cloud (OSC)
March 21, 2019

Oracle Engagement Cloud (OSC)

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Engagement Cloud is used by our Sales teams and Marketing team. We use this as our CRM and currently have a basic integration into Eloqua.
  • As long as you don't personalize it is fairly intuitive
  • The objects were a little hard to get used to, but now we have established processes for Leads and Opportunities
  • Rely on how the tool was designed and it will be more successful
  • There are so many clicks to get through the objects and create the activities.
  • The monthly and quarterly updates have created substantially more mait. from our TECH team than what was expected
  • With our company we have many service offerings, we expect to be able to market at a personalized level. How we can easily see in the tool what service offerings are applicable to an Account/Contact should be easier.
  • More collaboration between Sales and Marketing
  • Marketing now has access to Sales contacts/accounts/leads/opportunities to market to. Taking the burden off of the sellers but allow us to manage the brand.
  • More engagement on a regular basis with our customers - always nurturing the rebuy
The belief was having all Oracle products would make it more seemless and easier to use. I am not sure that has been the case. user experience is simply better and all the integrations could have been done with them.
Only being in it in a year, we are still learning how to function in a cloud based environment. Oracle shares road maps, but those road maps don't always show what actually can be done right now. This has caused some frustration.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

I don't know if this is an Oracle issue our my companies issues.