Item: Oracle Sales
Rating: 8
Author: Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Use Cases and Deployment Scope

We implement and fix current setups of Oracle Sales Cloud/Engagement Cloud for many different businesses. We also use it internally for sales purposes. It allows us to track the progress of our business.

Pros and Cons

Pros

They fully customized multiple layouts that can show under certain conditions or security roles.
They have fantastic customization features that allow clients to tailor the look to their business.
It gives the user the ability to code a lot of additional configurations.

Cons

Create an easier user interface for security jobs/roles in terms of assigning capabilities and visibility.
Allow for more distinction between customized fields when adding them to layouts.
Provide quicker export/import functionality.

Return on Investment

It increased productivity in sales, and provided more visibility for our company.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

It has better reporting capabilities and allow for more customization in regards to switching layouts between security roles or conditions. Also allows for more flexibility with customizations written in code. However, it's not always as user friendly in terms of search, import/export, and security role creation/assignment. It does have a better Outlook integration though.

Likelihood to Recommend

It is suited for businesses that have more technical people to maintain the environment. It is not very appropriate for companies that require heavy reporting on a lot of data.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Ease of Integration

There are some difficulties with integration with certain ERPs due to some back end setups, but overall it's smooth.

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