Not the best
July 31, 2021
Not the best
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
I use Paychex Flex for my payroll. I have a small seasonal business and my employee count fluctuates from one employee (with me it would be two) up to approximately six. Paychex Flex is used throughout our organization. The problem it addresses is handling the withholdings and submitting them to the proper authorities.
- They get the payroll out in time.
- I find the website for reporting a bit complicated.
- I would like a consistent rep I can call when I have questions.
- At the start, my employees were able to call in to sign in for the day, and sign out over the phone too. One by one my employees were complaining that they couldn't get on, so we had to revert to manually documenting hours for MOST (not all) of my employees. The fact that some could use the system and not others was never properly explained.
- Recently, the remaining employee(s) were unable to login to the "sign in" system (telephone). When I brought it to a Paychex employee's attention, they said that we weren't supposed to have that feature at all and he would get back to me after confirming. No one got back to me.
- Despite that the payroll seems to go out on time and accurately, the overall customer service is just "squirrelly".
- Operating as a fuduciary
I was familiar with Paychex Flex. I knew they had been around a long time and figured they would be reputable.
Do you think Paychex Flex delivers good value for the price?
Not sure
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
No
Did implementation of Paychex Flex go as expected?
No
Would you buy Paychex Flex again?
No