Paychex Flex

Paychex Flex

Customer Verified
Top Rated
Score 7.6 out of 10
Top Rated
Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Recent Reviews

Payroll made easy

9 out of 10
May 04, 2022
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (171)
    9.0
    90%
  • Pay calculation (174)
    9.0
    90%
  • Update personal information (154)
    8.7
    87%
  • View and generate pay and benefit information (148)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

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Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Paychex Flex Demo
02:02
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.9Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.4Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.8Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.2Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.4Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 9.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 189)
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Score 8 out of 10
Vetted Review
Verified User
Paychex Flex allows us to process payroll for our employees. It helps prepare reports, auto-processes our W2s automatically and assists in our quarterly filing. It's helpful having a team of experts who can help you in varying capacities. If you mess up, they can assist. Have a tax question? They have a team for that! It offers a portal for employees to view their paystubs and make adjustments to their personal information. It also allows us the opportunity to deliver pay electronically via direct deposit, and we have the option to dole out electronic W2s.
Score 9 out of 10
Vetted Review
Verified User
We use Paychex Flex to process payroll and file taxes. We are currently integrating our internal system with Paychex to automate the new hires. We have both Weekly and biweekly pay schedules and we do run off cycles every week for certain states when we have terminations. We have designated a representative from Paychex to reach out for any queries and they are very quick in responding to our queries. Paychex is updating its user interface according to our needs to make our life easy. The best part is we have regular meetings with Paychex every month to discuss our issues and requirements. They always listen to us and give their best to meet our expectations. Always try to improve their services.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I administer Paychex Flex for payroll on behalf of one of my non-profit clients. This client had implemented Paychex Flex in 2019 to enhance their payroll administration to include both Full-time and part-time employees, as well as 1099 contract workers. Paychex flex offered my client an opportunity to reduce their overall business cost by switching payroll providers while providing a more user-friendly web portal and increased helpdesk support.
Score 9 out of 10
Vetted Review
Verified User
Paychex is used to help us sort our payroll and let employees see their pay during the pay period. This is beneficial to our employees for tax implications and just so they can see what is being taken out of their checks. We have a representative that we work with to deal with the varying changes in pay for some of our employees, and Paychex adjusts and fixes all of our situations immediately.
May 04, 2022

Payroll made easy

Score 9 out of 10
Vetted Review
Verified User
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID numbers, set up their direct deposit with bank routing numbers and account numbers, and fill up or modify their W4 forms. Calculate payroll hours and submit them for processing to the payroll specialist. Assign and monitor vacation time, Manage 401K portal. Assign permission roles to a user. Set up/remove users. Submit by weekly payroll to Paychex. Submit reports 5500 to IRS when needed. Paycheck stubs are posted to the employee portal which saves lots of papers to print. Quarterly payroll filing reports are available when needed. They even have documents for your PPP loan forgiveness, and CARESS monies received.
Score 8 out of 10
Vetted Review
Verified User
We use Paychex Flex for payroll, tracking PTO, 401k administration, and most recently for onboarding new hires. We have used Paychex for payroll for more than 10 years and in the last 5 have used the direct payroll entry feature. This feature is easy to use and greatly reduces the time spent on calling in payroll. I'd recommend setting up a custom template to only include the fields you regularly use to avoid having to search for fields. More recently, we implemented using Paychex Flex to onboard new hires. This has significantly reduced onboarding time by essentially the employee creating their own record, tax withholding documents, and direct debit information. This also allows for a more accurate entry than having to do data entry from manual forms. Overall, we are pleased with Paychex Flex's products and service.
Score 7 out of 10
Vetted Review
Verified User
We primarily use Paychex Flex for payroll processing and reporting and insurance enrollment. We originally purchased Paychex to use in other areas such as time-tracking and expenses, however, the implementation did not work out for those areas.
Heather Bala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We previously used Paychex Flex. We switched over to another carrier, and I wish we could go back! Processing the payroll was so easy with Paychex. Our employees also had less difficulty accessing their ap to review their paystubs. I also found the reports system was a little easier to follow than current carrier. Finally, the support we received when calling in was local, and not those in another Country. They were easier to understand, more helpful. Paychex also did behind the scenes portions more than current carrier, whereas I have to manually do processes in a complicated step by step layout.
Justin Gipp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The firm I work for uses Paychex Flex for all the payroll needs of the employees. It is our primary software we use to run payroll for the firm. This software is one of the larger companies in its industry, and they do a great job at handling the day-to-day payroll needs.
January 13, 2022

Flex has been the best

Score 10 out of 10
Vetted Review
Verified User
We use Paychex Flex to onboard, develop, and pay our employees. It houses all of the data and all of the policies and procedure information for all of our staff. Our staff can read and sign acknowledgments electronically. That makes it very user-friendly for everyone. We really like that it is easy to use.
January 07, 2022

Paychex Flex User Review

Score 6 out of 10
Vetted Review
Verified User
I am not sure how it is being used in it's entirety, but I do know that it is offered as an option for individuals to use. This is especially a useful tool for Americans working at the organization. I'm not sure how much use it gets from our international staff.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My firm currently only uses Paychex Flex for Payroll operations. In the past, we used Paychex [Flex] to create and offer a cafeteria plan for our employees and to offer a 401(k) plan to our employees. The Paychex Flex system is very user friendly and simple to complete payroll. The biggest convenience has been the included tax reporting and tax deposits that are made automatically.
December 13, 2021

Paychex [Flex]

Score 8 out of 10
Vetted Review
Verified User
Paychex [Flex] is used for releasing weekly paychecks of W2 employees in my organization. The business problem that Paychex [Flex] addresses are the off-track salary release of employees. Paychex [Flex] also provides the privilege to cancel any overpaid checks.
December 09, 2021

Paychex Flex All the Way

Score 10 out of 10
Vetted Review
Verified User
Our company payroll is being done by our Human Resources using Paychex Flex, so as employees we can look at our paystubs, etc. We have an Accountant login for our firm so we can access payroll reports for our clients on this platform. I use this to help a client of ours submit their payroll bi-weekly.
Score 1 out of 10
Vetted Review
Verified User
Switched from a smaller Payroll company to Paychex to handle our Payroll. Initially, they made a lot of claims from ease use, easy importing, and exporting, but after 1 minute of logging in, I noticed whoever inputted my employees' info made a few errors and I had to fix it. Also, I've been getting a lot of sales calls from Paychex. [I believe the] Rep was using scare tactics about new CA laws to get me to upgrade and buy new services.
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
PF is a great tool for us. We manage all of our timekeeping (punch via kiosk, timecards) and payroll functions through them. the Data transition from our old Paychex system to Flex was fairly straightforward. The platform is simple to use and intuitive in most areas. The support from Paychex is remarkable in that there is always someone to answer your questions even if your primary contact is unavailable. The reporting tools made available via templated reports and custom report builder tools are fantastic.
Score 8 out of 10
Vetted Review
Verified User
We currently use Paychex Flex to track our hours spent on different projects for billing. It is easy to record and edit time. There are 2 apps available in the app store one is the simplified version where you can clock in and clock out the other is the full version where you can check your benefits almost like the website.
Score 10 out of 10
Vetted Review
Verified User
Paychex Flex makes it super easy for employees to keep track of their accruals, view paycheck stubs, and all of their benefits. They are able to connect with human resources directly through the website with any questions and track the conversation. This avoids countless phone calls with questions regarding accruals or copies of things needed and explaining what things mean on their paycheck stub. It even lets them view their 401K and request loans or increase or decrease contributions right from the site. Very very convenient.
Ryan Chies | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
The organization I work for utilizes Paychex Flex for all employees. The main functions are employees punching in and out on their smartphones to reduce cross-contact with the main time clock. Employees also have the ability to view their PTO and retirement contributions via Paychex Flex.
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