Paychex Flex

Paychex Flex Reviews

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Ratings and Reviews
(1-25 of 119)

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Score 10 out of 10
Vetted Review
Verified User
Review Source
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paychex Flex is the most rounded of the 'total HR' solutions that I have encountered. We've found that the value and ease of use [are] optimal with PF. PeopleSoft is geared toward larger organizations and would be tedious to apply to a small company like ours. Paychex is very capable of being pliable for a small group and robust enough to satisfy our accountant.
July 30, 2021

Why I love Paychex!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Paychex Flex takes care of all the reporting to the various tax reporting agencies, which gives me peace of mind that everything is being taken care of. ADP also does the same thing, but Paychex Flex is a little easier to be in contact with as they are always available. Quickbooks allows you to do your own reporting, but in the event of a mistake, Paychex Flex does accept responsibility and the liability if the mistake was theirs. I have not had a mistake from them yet, but I do know they will cover the liability if they do. That is total peace of mind for me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I liked the layout and look of ADP better, but Paychex feels simpler! ADP also had multiple steps, although Paychex flex would be great if I could enter in someone's pay manually and then see how much taxes will be taken out. Folks should be patient and wait, but when someone asks how much net pay they'll make before I run payroll, I have to say "I don't know". (not a bad thing, staff should be patient)
Kriss King | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use QuickBooks Desktop Pro and QuickBooks Online for a few of my companies, however the times I've briefly looked into them for payroll services I couldn't picture making the transition. Additionally, when issues arise with those companies, (for other things like merchant services) it can be laborious since there is no dedicated rep and monster-sized departments. I have profound hearing loss, and so personalized dedicated reps are a must for me as I use a mix of amplified phone, captioning apps like AVA, email, and chat help. I have personally experienced being passed along for more than an hour with other companies - well meaning reps but the twists are just too difficult to solve via chat/screen share at times. Never had a bad experience with Paychex [Flex] with my one stop relationship person.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We evaluated an early time clock offering but the integration to flex was poor and it did not work well when employees worked in multiple tax jurisdictions in the same pay period. Paychex over sold and under delivered, so after the initial set up and test, we elected not to implement.
September 02, 2021

One Stop Shop!

Emily Hammell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paychex Flex was a much more affordable option than some of those out there. For a small business, the quicker ROI makes a big difference. Some of the customization options were especially helpful to our team. Paychex Flex was also much more well-known in our market and we found that many employees already had experience with the platform and had used it for other jobs. The mobile app also made a big difference in decided to go with Paychex Flex.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Paychex Flex is a good system but honestly I prefer Paylocity's products over Flex. Paychex Flex doesn't seem to be as developed as other systems and not nearly as user friendly. I only use Paychex Flex because that is the system that was in place when I started my job over a year ago.
Steven R Wik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Paychex flex blows this away. Lanky and confusing to use and the customer service is lacking and confusing. Multiple trouble with payments on taxes. We only used it for a short while after ADP before going to Flex. Would not consider doing in a house with all the new complex laws.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We chose Paychex Flex because it is integrated with the company that handles the retirement accounts for our employees. Also, as previously mentioned, they handle payroll tax remittance.
June 17, 2021

Paychex for One

Rachelle Buyak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used ADP when I owned a much larger business with 15+ employees and weekly payroll.
The customer service was not comparable to the friendly, knowledgeable advisors that are handling my account. I feel awkward sometimes having to contacting them for simple questions considering what I’m such a small account, but I always feel that I’m treated as if I was one of their biggest account.

Paychex Flex Scorecard Summary

Feature Scorecard Summary

Human Resource Management (7)
68%
6.8
Employee demographic data (112)
83%
8.3
Employment history (127)
78%
7.8
Job profiles and administration (86)
78%
7.8
Workflow for transfers, promotions, pay raises, etc. (86)
74%
7.4
Organizational charting (1)
10%
1.0
Organization and location management (83)
76%
7.6
Compliance data (COBRA, OSHA, etc.) (83)
75%
7.5
Payroll Management (6)
78%
7.8
Pay calculation (156)
84%
8.4
Off-cycle/On-Demand payment (70)
70%
7.0
Benefit plan administration (92)
80%
8.0
Direct deposit files (155)
83%
8.3
Salary revision and increment management (109)
81%
8.1
Reimbursement management (63)
73%
7.3
Leave and Attendance Management (3)
78%
7.8
Approval workflow (64)
78%
7.8
Balance details (78)
79%
7.9
Annual carry-forward and encashment (66)
78%
7.8
Employee Self Service (4)
82%
8.2
View and generate pay and benefit information (133)
84%
8.4
Update personal information (139)
82%
8.2
View company policy documentation (63)
80%
8.0
View job history (90)
82%
8.2
Asset Management (1)
72%
7.2
Tracking of all physical assets (24)
72%
7.2
HR Reporting (3)
73%
7.3
Report builder (88)
72%
7.2
Pre-built reports (96)
76%
7.6
Ability to combine HR data with external data (52)
72%
7.2
Onboarding (2)
79%
7.9
New hire portal (86)
81%
8.1
Manager tracking tools (59)
77%
7.7
Recruiting / ATS (7)
71%
7.1
Job Requisition Management (25)
71%
7.1
Company Website Posting (24)
73%
7.3
Publish to Social Media (18)
73%
7.3
Job Search Site Posting (24)
70%
7.0
Duplicate Candidate Prevention (20)
70%
7.0
Applicant Tracking (24)
71%
7.1
Notifications and Alerts (37)
71%
7.1

What is Paychex Flex?

Paychex Flex is an all-in-one HR solution that users can build on as their businesses grow or change. It can be used to run payroll and integrate HR administration, retirement, and insurance management with service and expert knowledge of the regulations that could affect the business.

Paychex Flex enables users to:
  • Recruit and track candidates
  • Streamline hiring and onboarding
  • Deliver HR information through custom compliance documents, compensation summaries, performance reviews, and company training
  • Manage health insurance, including compliance support
  • Administer employee benefits
  • Track time and attendance data
  • Pay employees and file and pay taxes

Paychex Flex offers access to Paychex information on the go with mobile apps for iPhone and Android-powered smartphones and tablets. Includes 24/7 US-based live support for answers to payroll and HR data management questions right when needed.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Competitors

Paychex Flex Pricing

More Pricing Information

More pricing information from Paychex Flex

SaaS Editions Pricing
Pricing DetailsTerms
Paychex Go$59per month/+$4 per employee
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team

Paychex Flex Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

What is Paychex Flex's best feature?

Reviewers rate Pay calculation and View and generate pay and benefit information highest, with a score of 8.4.

Who uses Paychex Flex?

The most common users of Paychex Flex are from Small Businesses and the Construction industry.