Paychex Flex

Paychex Flex

Customer Verified
Top Rated
Score 7.6 out of 10
Top Rated
Paychex Flex


What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Recent Reviews

Payroll made easy

9 out of 10
May 04, 2022
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (171)
  • Pay calculation (174)
  • Update personal information (154)
  • View and generate pay and benefit information (148)

Reviewer Pros & Cons

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Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
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View all pricing

Paychex Go


per month/+$4 per employee

Paychex Flex Service

Contact sales team


Paychex Flex Enterprise

Contact sales team


Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Paychex Flex Demo
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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.9Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.4Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.2Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.8Avg 7.7


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.2Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.4Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 9.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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(1-25 of 188)
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Score 8 out of 10
Vetted Review
Verified User
Paychex Flex is great for employers, both large and small, to help process their payroll. It automatically generates reports, allows employees to be paid via direct deposit and access their stubs and W2s electronically. It has worked well for us both on the employer and employee end. I cannot think of an instance where it wouldn't be appropriate. It is a perfect all-in-one payroll processing service, with team support built in.
September 20, 2022

Paychex flex for school

Janna Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Paychex Flex has been very helpful to us as an organization. I'm sure that we are not utilizing all aspects of the program. We have about 30-35 employees at any given time, but this software would be just as helpful with 10x as many employees or even just a few.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex is a good software choice for small companies (11-50 people) with basic payroll needs. There is enough flexibility in the interface for the administrator to manually maneuver when adjustments need to be made, while also providing some "set it and forget it" features (ex. annual set per-pay-period deductions) and automatic payroll tax calculations.
Score 9 out of 10
Vetted Review
Verified User
One of our employees was having trouble getting paid before we signed up for Paychex. We tried to direct deposit his funds from chase straight to his credit union and that was causing issues. So once we switched to Paychex, everything because much easier, and he was paid on time from then on.
May 04, 2022

Payroll made easy

Score 9 out of 10
Vetted Review
Verified User
Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex is a tool that is very easy to use and is scalable to a business as they grow. Their Tax Pay service helps to pay the relevant state taxes and obligations and they resolve issues when needed. Overall, the experience with the platform and service have met and in many instances exceeded expectations.
Score 7 out of 10
Vetted Review
Verified User
Paychex Flex isn't as flexible as we had hoped in some areas. We have been operating for 35 years so we have systems in place that work for us. Unfortunately, Paychex wasn't able to make changes to match these systems, especially in the area of time tracking.
Heather Bala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex works well for large payroll. Ours was manual. I am not sure if they have the ability to process payroll linked to another system like we currently use. This system allows us to seperate our payroll more for project cost tracking. I believe they had an option to add locations, but they did not give the ability to the HR Payroll person. They had strict rules for who could do what, and who could call in. Paychex worked well for years with us, until we grew larger and needed more cost tracking. Entering payroll itself was a quick process though. Their system also allowed for multiple checks for an employee, such as with bonus checks. That isn't available to us now.
Justin Gipp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Paychex Flex is a great software that can handle most general payroll needs. They are one of the larger companies in their field and with that comes more resources and better customer service. They are a great all-around general payroll processing company. The only reason I would see not using them is if you are in a niche industry that needs specific payroll needs like a restaurant with tip tracking or construction business and need job tracking.
January 13, 2022

Flex has been the best

Score 10 out of 10
Vetted Review
Verified User
This platform is well suited for small to mid-size businesses. We use Paychex Flex to onboard, develop, and pay our employees. It houses all of the data and all of the policies and procedure information for all of our staff. Our staff can read and sign acknowledgments electronically. That makes it very user-friendly for everyone. We really like that it is easy to use.
January 07, 2022

Paychex Flex User Review

Score 6 out of 10
Vetted Review
Verified User
Paychex Flex is great for Americans working in companies. It is limited in its ability to reach internationally at the moment. However, it is a great service for keeping everything financial in one area, especially historic data. Companies with large employee numbers would benefit from Paychex Flex as well as it makes everything uniform.
Score 8 out of 10
Vetted Review
Verified User
Tracking payment history including from previous jobs. Showing month-to-month income amounts. It's most appropriate for setting up direct deposit, tracking current pay and [payment] history as well as seeing tax documents.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Paychex [Flex] offers a lot of flexibility for small employers. It makes it easy to offer employee perks like cafeteria plans and 401(k) plans that might otherwise be out of reach for a small business. Paychex [Flex] can be as comprehensive as you desire or can provide very efficient basic payroll services. Paychex [Flex] makes it simple and affordable for a small business owner to process payroll and to automatically complete all required tax filings without the business owner having to develop payroll expertise. Using Paychex has taken away the burden of becoming a payroll expert thereby allowing me to focus on growing and operating the business.
Score 1 out of 10
Vetted Review
Verified User
After switching to Paychex from a previous smaller company with the goal of reducing the amount of time I have to work on Payroll, I have come to the conclusion that [for me] it was a bad move. Paychex overall takes me about 30% longer due to how their website performs how each section has a lag after entering data. And to add insult to injury, I keep getting [...] calls from them. I am now planning to switch back to my old company but also looking into Homebase Payroll. Both my previous company and Homebase allow Holiday Pay which is time and a half. [I believe] Paychex isn't capable of doing that!
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Paychex Flex is a great tool for a small to mid-sized company looking for a complete HR, Payroll, and timekeeping solution. As a small business, PF is an optimal system for keeping all of our HR records together and allowing for a single focal point to control all aspects fairly well. I would be wary, and utilize resources carefully, for a large business due to the time-consuming nature of some tasks. The timekeeping kiosk is simple and strong in getting data into the system. The reporting and processing engines are top-notch.
Score 8 out of 10
Vetted Review
Verified User
I think it is a useful tool for a small to medium-sized company that needs to track time for different clients or projects. You can set different levels for employees to keep track of their time and run reports that will be automatically sent to your inbox for your billing. It is easy to use and pretty straightforward.
Score 10 out of 10
Vetted Review
Verified User
With Paychex Flex, you can add more services and features or upgrade as your business grows, which has been really helpful. With the higher-priced package, you have more reporting capabilities and HR services; however, the basic package offers a more limited selection. If your company has many employees who work offsite, this is the program for you. The only drawback I did not like was it did not offer pricing online and does not offer a free trial period; however, that could be seen as positive as it gives you a custom quote based on your business.
Ryan Chies | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
From my experience with Paychex Flex, I feel it accomplishes some of the basics related to an HRM system but doesn't have the robust features to mass communicate with employee-related to open shifts. Also, the report functions are not user-friendly, and hard to pull custom reports.
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