Paychex Flex

Paychex Flex

Customer Verified
Top Rated
Score 7.6 out of 10
Top Rated
Paychex Flex


What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Recent Reviews

Payroll made easy

9 out of 10
May 04, 2022
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (171)
  • Pay calculation (174)
  • Update personal information (154)
  • View and generate pay and benefit information (148)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
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View all pricing

Paychex Go


per month/+$4 per employee

Paychex Flex Service

Contact sales team


Paychex Flex Enterprise

Contact sales team


Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Paychex Flex Demo
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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.9Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.4Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.8Avg 7.7


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.2Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.4Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 9.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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(1-25 of 148)
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Score 8 out of 10
Vetted Review
Verified User
The assistance I have received at Paychex Flex has been stellar. You're assigned an account representative from the jump, who only works on a small handful of cases. You have the option to speak with someone immediately and they are great about walking you through how to do or fix something.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Score 9 out of 10
Vetted Review
Verified User
We have had numerous employees that have switched their schedules due to school and other conflicts. Paychex, they allowed us to be flexible and they also helped to fix any payroll issues we had because of this transition. Very fast responses and timely execution. Every staff member we have spoken to was pleasant and knowledgeable about how to resolve the issue presented.
May 04, 2022

Payroll made easy

Score 9 out of 10
Vetted Review
Verified User
Had no issues getting support during the initial setup. But after that their 800 number is not easy to find help since all their prompts have to do with payroll, tax filings, time and attendance, true shift time clock but not prompts to get help with Flex portal. Your only option is to get in touch with your Accounts/Sales manager which is impossible to locate them nowadays since you don't know who they are.
Score 8 out of 10
Vetted Review
Verified User
The representatives are responsive and carry issues through resolution. There are a few instances with the sales team that was not as desirable, but eventually, we worked through those issues to ensure we knew what we were purchasing.
Justin Gipp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Paychex Flex does everything my company needs it to do, and the employees love how visually pleasing it is. It is easy to see your last pay stubs, how much paid time off they have, and other frequently used items. Payroll can be a confusing part of your company to understand, but Paychex Flex seems to make it easier to follow.
January 13, 2022

Flex has been the best

Score 10 out of 10
Vetted Review
Verified User
I have always received great help and support when I have called or emailed my contact person. It gives you a good feeling when you can talk with the same person and get all of your questions answered and all of your issues resolved in a timely manner. I appreciate the support I have received.
Score 8 out of 10
Vetted Review
Verified User
The login process can get frustrating at times. Overall though the platform is easy and efficient to use and look over my paycheck information. I've been able to use "forget my password" and could navigate any other issues that came up.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
On rare occasions when questions arose or assistance was required with using Paychex Flex, the Payroll Specialist assigned to the account was very responsive. Issues were resolved quickly and efficiently. The system is so user friendly and intuitive that often times, no additional assistance was required to complete "new" tasks.
Score 1 out of 10
Vetted Review
Verified User
Web interface [can be] buggy and lags after inputting data. Takes up more time than it should. Overly complicated user interface. Printing manual checks is an overly complicated process. I even called several reps, all of whom [I believe] did not know how to do it. Only 1 rep was finally able to walk me through it after hours wasted. Some reps even claimed it cannot be done.
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Paychex [Flex] assigns a Support Specialist to you when you sign up. The specialist can be contacted directly (their phone tree is excellent as you are automatically connected based on the phone number you call from) and is well versed in all aspects of the program. Typically very responsive and helpful, and not shy about deferring to an expert when needed. Any encounter that we've initiated for billing purposes has been resolved, on the spot, vs. waiting for managerial approval or completing a tedious requisition process.
Score 8 out of 10
Vetted Review
Verified User
I don't [directly] deal with Paychex Flex support but I have heard unpleasant experiences from HR where the customer support doesn't seem to know what he's doing and when the designated representative is on vacation we have nobody else to go to.
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