Playvox is different and great for any company and all employees.
March 30, 2022
Playvox is different and great for any company and all employees.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
In our work, we use Playvox to advise CST, and also there is available disputes bottom available for the agent so we can know our mistakes. and I recommend it to any QA in any company but as I said before it needs to be easier to use also it needs a better-searching engine to add and search about cases, and there are some bugs and lag and it needs to be fixed to get a better experience.
- Submit agents evaluations so he can know if he is following the right experience.
- Showing the agent his progress while he is using the right process for the company.
- Taking courses about coaching and leadership.
- Positive impact it helped us to improve our company overall quality due to coaching
- Should have chat a better chat engine.
- Monitoring agent.
- Submit agent evaluation so he can know if his work right or wrong process.
- Taking courses about coaching and leadership.
- Adding a search engine can make the work of quality coach easier.
- Playvox, ASAP Rent, ASAP and from Vanco
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes