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Automation Saves the Day!
October 05, 2023

Automation Saves the Day!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

As an HR leader, I use Printfection to print, manage, and fulfill employee recognition swag. In the past I have spent a disproportionate amount of time managing swag vs. the return on that time spent. Printfection allows me to create self-service links for employees and virtually automate the swag distribution process. Further, the company allows for sourcing from outside their catalogue. This is also helpful!

While the platform can appear technical at first, after a couple tries of creating a self-service "campaign," I was able to get the hang of it. Customer support is incredibly responsive and willing to teach you via walk throughs and async Looms how to execute what you're after.
  • Automation
  • Customer Support
  • Fulfillment Outside Catalog
  • Workflow for setting up campaign unnecessarily technical. There seems to be a lot of unnecessary clicks. Could be simplified.
  • Automation
  • Customer Support
  • Fulfillment outside catalog
  • Reduced time managing swag administration
Whenever I have a question or problem, I email and get a response by a knowledgeable rep (I believe we have a dedicated rep), that typically solves my issue at first pass. There's not a lot of back and forth. Also, they are FAST to respond. I'm really satisfied with their support team - I wish all companies' support teams were as speedy and helpful.

Do you think Printfection delivers good value for the price?

Not sure

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

Yes

Printfection is a strong fit for a small team that needs to free up time spent administering swag via automation. For example, I set up all our employee anniversary rewards to be self service - the employees have the links to each year's anniversary gift and once they hit that milestone, they themselves go in and order sizes/gifts. I no longer need to go in each month to distribute these gifts. They do it themselves and I approve, as needed. SImilarly, we send gifts to all our new hires. The new hires also click a link sent by our recruiter once they've signed their offer and can select the gift they want in the size they want. The responsibility rests with the employee/new hire to get their gift and not with our limited People team.