Sitefinity - upgrade process a challenge made worse by poor support
January 17, 2018
Sitefinity - upgrade process a challenge made worse by poor support
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Progress Sitefinity
Sitefinity is used as our organization's intranet as well as our public facing internet site. It is one of our main communication tools for both employees and the general public. As a Microsoft shop, it was important for users to use a CMS based on the dot net framework so we could leverage our in-house development resources.
- Once set up and configured properly, Sitefinity is quite stable.
- Backend access for content editors is fairly straight forward.
- The Sitefinity upgrade process is challenging. It breaks existing functionality with every upgrade. Improvements must happen.
- Support is really bad, even with the enterprise version, which is expensive. You have to deal with overseas, non-native English speakers over email. Screen sharing tools such as webex is discouraged by charging extra for that functionality, which is surprising and very frustrating.
- Authentication methods, while improved in recent versions, still doesn't support Integrated Windows Authentication.
We wanted a CMS that is based on the dot net framework to leverage existing on-site expertise. Also, ease of use for content editors was important. An API to interface with other systems was important as well.