Tool that helps you understand your online business, internal systems and the customer
August 16, 2019

Tool that helps you understand your online business, internal systems and the customer

Ishan Parikh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric is used across the whole organisation ranging from analytics, IT, eCommerce teams and merchandisers. Quantum Metric allows us to surface issues in a timely manner as tagging of issues is quick and being able to see videos allows us to validate tags. We have been able to troubleshoot a wide range of issues affecting the customer ranging from top funnel such as inventory availability and bottom funnel such as issues while checking out on certain device/browser combinations.

Pros

  • Tracking of complex issues takes minutes, with other analytical tools it would take a hours or days of development work to set up tracking of certain events.
  • Integration with Big Query, this allows us to look at large data sets in conjunction with other analytical tools.
  • Integration of events and errors within videos allows for validation of events and also allows for better understanding of own website in an easy to consume format, example being able to see API's firing on different pages.

Cons

  • Minor UI changes like ability to annotate within events and errors to keep history of issues within the interface.
  • Wishlist - widgets for mobile to keep track for important events around the clock.
  • Improved conversion for a subsection of customers by over 40%
  • Better understanding of how customers interact with filters on category page and product pages
  • Immediate feedback on promotions and changes made to homepage
Needs some hand-holding initially as interface is unlike any other tool and might take a couple of days to become familiar with. However after learning a couple of tricks, it's smooth sailing and everyone in my team of 7 is able to use it seamlessly.
Responses are always the same day and detailed.
Quantum is well suited for getting a real time understanding of the issues faced by the customer and to get an understanding of how different levels throughout the website affect conversion and revenue. Less suited if using as a reporting tool to disseminate reports throughout the organisation.

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