Best tool
October 04, 2019
Best tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quantum Metric
I use it to identify customer problems they have with their JCP accounts. Our customers provide reviews via Foresee survey comments and detail any problems they have with our website. I read and watch the Quantum recordings associated with these issues daily, and if there are problems we can solve I forward them to our operations and customer service teams to make our customers happy again.
- Quantum allows me to see the problems our customers have trying to log in to their account. This is our biggest customer complaint.
- Customer could not see an order, it disappears from the cart. Our operations team can see what happened then go to Splunk and identify the problem.
- Customer needed help with shipping questions. If our customer wants free shipping, we can look at cart values and decide thresholds, to allow free shipping.
- Sometimes the recording is not available (rarely).
- Good data, that allows us to greatly increase our customer satisfaction
Do you think Quantum Metric delivers good value for the price?
Not sure
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
Yes
Did implementation of Quantum Metric go as expected?
Yes
Would you buy Quantum Metric again?
Yes