Sage CRM Reviews

51 Ratings
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Score 7.5 out of 100

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Glen Mund | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Alternatives Considered

I have looked at and used both Salesforce and Maximizer in the past. Salesforce offer similar functionality to Sage CRM at much higher price typically. Maximer has less funtionality and because of its on premise background lacks the advanced web interface of Sage CRM.
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Monroe Singh ☁ | TrustRadius Reviewer
Score 6 out of 10
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I have a preference for Salesforce.com because of the app exchange that they have. Sage CRM is more on par with Oracle CRM and NetSuite CRM+. Oracle CRM is the most similar with the dual options of on-premise and cloud based solutions. I am mostly working with Salesforce.com clients presently.
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Matt Daniels | TrustRadius Reviewer
Score 3 out of 10
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Salesforce and Maximizer CRM. In my personal opinion, I prefer both of these products over Sage CRM. They are both more user friendly and easier to maintain. Also Sage has shot their prices up over the years and the price just does not match the product, in my opinion. Sage CRM is not without it's charms but I definitely would prefer to use another CRM.
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Luis Brea | TrustRadius Reviewer
Score 8 out of 10
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I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
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Gary Perkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
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Alternatives Considered

  • GoldMine,Microsoft Dynamics CRM,Maximizer CRM,Zoho CRM,Swiftpage ACT!,Salesforce.com,Pipeliner CRM,sales logix
Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.
In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
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Danny Estrada | TrustRadius Reviewer
Score 10 out of 10
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Reseller
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We are a partner that implements most of the mainstream CRM products in the marketplace and Sage CRM is a great fit because of the low cost to deploy, the ease of setting up and rolling out the technology, and the continued improvements and enhancements through Sage Software to keep pace with the quickly evolving world of CRM. It has been in the marketplace for nearly 20 years and has always been a browser delivered solution. With that level of experience in the CRM market Sage CRM provides very robust functionality at a very reasonable price point, given the pricing of some of today's CRM options.
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Jay Lentz | TrustRadius Reviewer
Score 9 out of 10
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Reseller
Review Source

Alternatives Considered

GoldMine, ACT!, MSCRM, Saleslogix, Sugar CRM, Salesforce.com
Sage CRM is stronger or equal to each. The depth that is available out of the box is excellent, and though configuration is almost necessary, it makes the product extremely powerful. Many clients rely on the integration to Sage 100 accounting and the ease of communication that allows.
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Anonymous | TrustRadius Reviewer
October 06, 2015

Why I Miss Sage CRM

Score 6 out of 10
Vetted Review
Verified User
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Alternatives Considered

Since we have since left Sage CRM, due to not matching up to our current needs, I would not be able to answer this question.
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Anonymous | TrustRadius Reviewer
April 29, 2015

Easy peasy

Score 10 out of 10
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Verified User
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Alternatives Considered

I believe that Sage CRM is superior to Salesforce, having worked with both I found Salesforce tedious to work with, not very logical set up and key information was hard to find. I know that people that have not had the pleasure of working with Sage CRM were satisfied with Salesforce and did not experience any of the problems I, and other Sage CRM users, encountered. To me, working with Sage CRM was like second nature, easy and very comprehensive, effective and efficient.
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Anonymous | TrustRadius Reviewer
January 30, 2015

SAGE CRM - End User Eval

Score 9 out of 10
Vetted Review
Verified User
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Alternatives Considered

I've not evaluated any other products and this system was in place long before I came on board. I will say I've used other systems in the past and this system is user friendly, easy to learn, well laid out, functional, and very rarely goes down or experiences technical issues. It's s great system!
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Microsoft Dynamics CRM,Salesforce.com,GoldMine
The ease of use for our many different types of users makes it an easy choice for me and hopefully for the other employees I have recommended it to. I have seen the results as compared to other platforms and in my experience, it is far superior and easier to work with.
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Anonymous | TrustRadius Reviewer
July 18, 2014

Sage CRM

Score 7 out of 10
Vetted Review
Verified User
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Alternatives Considered

Microsoft CRM has much better integration with MS Office (as expected). Salesforce has much better remote access and mobile device access.
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Feature Scorecard Summary

Customer data management / contact management (10)
10.0
Workflow management (9)
10.0
Territory management (10)
10.0
Opportunity management (10)
10.0
Integration with email client (e.g., Outlook or Gmail) (9)
10.0
Contract management (7)
5.6
Quote & order management (9)
10.0
Interaction tracking (9)
10.0
Channel / partner relationship management (9)
10.0
Case management (9)
10.0
Call center management (8)
10.0
Help desk management (8)
10.0
Lead management (9)
10.0
Email marketing (8)
10.0
Task management (9)
10.0
Billing and invoicing management (7)
10.0
Reporting (6)
10.0
Forecasting (9)
10.0
Pipeline visualization (9)
10.0
Customizable reports (10)
10.0
Custom fields (10)
10.0
Custom objects (9)
10.0
Scripting environment (9)
10.0
API for custom integration (8)
10.0
Single sign-on capability (10)
10.0
Role-based user permissions (6)
10.0
Social data (8)
10.0
Social engagement (8)
10.0
Marketing automation (8)
10.0
Compensation management (6)
10.0
Mobile access (9)
10.0

About Sage CRM

Over 14,000 small and medium sized companies across the globe use Sage CRM. The vendor says Sage CRM helps users to accelerate sales, drive business productivity and make customer interactions count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and leverage mobile developments to further grow their business. 

Sage ERP can be connected to Sage CRM. The vendor says this integration can yield better business insight, increased efficiencies and productivity, and a single, customer-centric view across their entire business. 

Sage CRM Features

Has featureQuick To Deploy
Has featureEasy To Use
Has featureConfigurable
Has featureFlexible to Customize for Your Workflows
Has featureAffordable

Sage CRM Integrations

Sage 300cloud (formerly Sage 300 ERP), Mailchimp, Microsoft Outlook, https://community.sagecrm.com/add_on_store/default.aspx

Sage CRM Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Sage CRM (on premise)Lifetime License per Seat
SaaS EditionPricing DetailsTerms
Sage CRM (cloud)$45Per User per Month

Tiered pricing is available for multiple users.

Sage CRM Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

Sage CRM Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Phone
Live Chat

Sage CRM Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android
Supported Countries:24 countries worldwide
Supported Languages: Multi-language