Intacct - Home Service Industry
November 02, 2020

Intacct - Home Service Industry

Joel Vander Eems, CPA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is being used primarily in accounting, but business licenses are being issued to department managers for custom dashboards and invoice approvals. It provides real-time visibility into results and lets our reporting be more adaptive through the dimension structure.
  • Reporting.
  • Invoice Approvals.
  • Budgeting.
  • Interoperability with other systems.
  • Upload templates.
  • The ability to create custom Dashboards for our executive and operational management has been excellent to increase the transparency of the accounting function throughout the organization.
Sage Intacct is overall easy to navigate and relatively intuitive. I do wish that there was a way to pull the "raw data" out of Intacct via SQL or another program as, if you are an organization with high volume, the user interface reporting can get bogged down and be slow.
The support has been consistent and we haven't experienced any major issues with the core Intacct functionality. Where there are challenges involves custom-developed tools that our VAR has implemented for us. It can be more of a challenge to troubleshoot issues in these add-ons. Overall, I view the lack of needing support as a good thing.

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

Yes

A lot of our automation has come via third-party tools. It is nice to have an application that plugs in nicely to other software and providers.
We came off of Microsoft Dynamics (Great Plains) and overall have been pleased. Intacct had a robust integration with our selected field service software (Service Titan), so when we selected Service Titan; it was really a no brainer to also implement Intacct. Compared to competitors, the flexibility of Intacct with their dimension structure, has really been a key differentiator.

Sage Intacct Feature Ratings

Accounts payable
7
Accounts receivable
6
Cash management
6
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
7
Regulations compliance
6
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
6
Journals and Reconciliations
6
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
6
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
8
Standard reports
4
Custom reports
6
API for custom integration
6
Plug-ins
6
Role-based user permissions
6
Single sign-on capability
Not Rated