Over sold under delivered
October 13, 2022

Over sold under delivered

Tracey Halbrader | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use it for AP, AR, projects, and bank rec. We do not have any third-party software integrating.

Pros

  • Ability to edit journal entries
  • Dashboards
  • JE templates

Cons

  • A cash receipt report or CRJ that ties to my daily bank activity when transaction adjustment for a fee (i.e., credit card fee).
  • Editable reporting to eliminate or adjust fields so things fit appropriately.
  • Make custom reporting more user-friendly. Too many options. Fields available that don’t pull data. We were sold on an amazing custom reporting system, and we avoid it as much as possible because it’s not easy to use.
  • In my experience, AP check payments take longer than previously. AP associate has to run multiple reports and merge together to get a list of vendors/bills to pay.
  • In my experience, month-end financial reports take longer to process. Have to export individual reports to excel because they cannot fit on one printable page.
  • Overall, I feel our processes take longer than in our previous outdated version of Sage 100. No ROI.
No, we do not utilize any automation. We had a lot of issues during implementation and honestly do not trust the system enough to automate.
We used DSD to configure the system. Sage Intacct had no part of the configuration.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

We found Sage 100 offered more than Sage Intacct. If it was easy enough to go back, we would have.
In my opinion, we were sold a different product than what we received. In my opinion, it does not offer the functionality and ease we were told it did. We came from an older Sage product (Sage 100), and there are several functions that 100 had that Sage Intacct does not. I feel that many of our processes have lengthened in time due to having to take extra steps to get to the end results.

Sage Intacct Feature Ratings

8.4
Accounts payable
7
Accounts receivable
8
Cash management
8
Bank reconciliation
9
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
9.0
Pricing
Not Rated
Order entry
9
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
4.3
Dashboards
8
Standard reports
4
Custom reports
1
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10

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