Overall Satisfaction with Salesforce Analytics Cloud
Salesforce is our all in one data management and analytics platform for sales/customer success/technical support. We store lead opportunity and then client info, recorded telephone calls and plan information.
- We are able to track where our leads come from at first touch.
- We can analyze the demographic information of sales and correctly target areas of opportunity.
- We can monitor employee metrics across all departments.
- This is our total financial reporting center.
- We would like more storage space for less money.
- We plan on switching to lightening dialer once call monitoring is added, and if we can solve the storage expense issue.