Item: Salesforce Sales Cloud
Rating: 9
Author: Arpine Babloyan

Use Cases and Deployment Scope

I've used Salesforce.com at three companies, primarily touching functions such as marketing, sales, and support. I've used Professional, Enterprise, and Unlimited editions.

Pros and Cons

Customization - there is a lot you can do in Salesforce: if you have a clear business objective, chances are, it will be possible to do.
App Exchange - lots of third party apps and integration to add functionality
Community - amazing community with lots of help, support, knowledge share, and more

Tiering - Professional edition is very limited, especially if you are in Marketing. Some things like workflows are not availabe in Pro - major downside.
Pricing for additional storage/API calls - whatever is provided out of the box is almost never enough, and extra (expecially storage) costs money
Aggressive upsells - need I say more?

Return on Investment

Time efficiency
Ability to plan better
Better ROI tracking

Alternatives Considered

Microsoft Dynamics CRM

Definitely a market leader - intuitive, user friendly, and very customizable. Enterprise edition and on is the way to go, if you can afford it.

It is definitely the best CRM tool I've used. Some lack of marketing reporting functionality - but can be achieved with some creativity and knowledge. Professional edition is very limited so I would recommend against it if you have strong marketing involvement in your CRM management.

True CRM market leader

Software Version

Modules Used

Overall Satisfaction with Salesforce.com

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Salesforce Sales Cloud Feature Ratings