Great
December 13, 2017
Great
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- Force.com
- Chatter
- Knowledge
Overall Satisfaction with Salesforce.com
Currently, we are using Salesforce for showing data to CSR and also manipulating the data generating reports. It is Customer Support Representatives only. Earlier they were using Excel sheets and were doing manual work. We switched the client to use Salesforce and introduced them to the cloud environment,
- Salesforce is the number 1 CRM currently
- It helps generate leads
- It is an effectively great case management tool
- Sometimes I feel Salesforce documentation should be improved by providing boundary condition responses.
- Many functionalities like having validation on date ranges is missing.
- Salesforce could provide an IDE with autocomplete functionality.
- It has a positive impact, it leads to creation of more projects from one client. It reduced the manual work. Now the client can use or work on mobile with the Salesforce mobile app.
Salesforce has immense support from the developer community. Its integration with third party API is very good.Most things are point and click and it's easy to use. Very little things require coding. There are other CRMs, but others don't have that much support. Also, all big companies are switching their legacy system to cloud and in cloud Salesforce is the #1 CRM.