Great reports!
December 24, 2021
Great reports!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Force.com
Overall Satisfaction with Salesforce.com
We use Salesforce as a CRM for service cases, to track wholesale accounts, and to manage D2C leads. We also rely heavily on reporting to track lead gen activities, customer service productivity and revenue, expense and profitability metrics. Over the years we have added additional Salesforce products for more robust customer insights and reporting.
- Great user interface to help users organize feedback in real time
- Reporting tools - Einstein analytics
- Account management and troubleshooting support
- Training via trailhead and other modules
- Integration between products (eg marketing cloud) not seamless
- Omnichannel isn’t really omnichannel without 360
- Every customization requires dev experience (not just admin)
- We can react to trends in customer service faster, which saves us money.
- We can provide inventory visibility to the entire company to improve sell-through and forecasting.
- We can manage many lead streams and campaigns and scale up or down faster.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
No
Would you buy Salesforce Sales Cloud again?
Yes