great CRM tool!

Salesforce.com is great tool for customer relationship management and tracking the marketing/sales activities of our company. using salesforce helps in creating opportunities and tasks to achieve a sales goal and closed-won cases. Some access might not be the same for everyone (based on Department assigned) and this causes limitations when we execute our daily tasks, we have to be dependent on others

yes, Salesforce.com is very helpful. this tool is great for managing customer
relationships and [keeping] track of their activities. it also enables us to create custom features for proper reporting. Salesforce.com has great integration with our marketing automation tool to seamlessly handle our data and customer engagements which also involves email marketing campaigns

I was not involve in the pricing or selection process for salesforce.com

creating potential customers and contacts will help us keep track of their marketing and sales activities and engagement with us. salesforce.com has a great synching/integration with our marketing automation tools to handle data more seamlessly. merging duplicates and too much Account creation may be overwhelming for a regular user like me. Salesforce.com is also a great database to create campaigns and mark tasks priorities of qualified leads. it's great that we can load our data with no buffers even if it's a thousand or more. though for some, not everyone has the same access since mine has some limitations with fields update