Easy to use / Easy pipeline plotting

I like the support website. Large user community Good tutorial online. Easy to gather information and help to personalize the salesforce for our company.

Smooth and easy-to-use interface. The Lightning experience is interesting to use the app whenever we want and however, we want. Easy to push data in and plot them. Comfortable to have an online reporting that I am able to share with all stakeholders. Chatter brings also a good tool for internal communication

Scenarios that are well suited I use to gather customers' requests throughout the year, request come indistinctly from several entities from my customer. I mean that an entity will send a request in march one in July and another in December. another entity will send four requestion in January and 2 in September. Salesforce is useful to help me regroup those requests and understand the strategy of the entity. I still have to import manually the data but as long as the data are structured you can then easily manipulate them afterward and give some intelligence to the business story. Bad scenario It is difficult to gather unstructured data to add them into Salesforce. While we have to deal with some unstructured data, the major work is to consolidate data write them, and sort them in Salesforce.