Item: Salesforce Sales Cloud
Rating: 8
Author: justin dibella

Use Cases and Deployment Scope

We needed to be able to track, in a hybrid work environment, new sales, prospects, former clients, with more enhanced metrics. Sales Force Sales Cloud helps us do that, even when our Sales Reps are traveling, in office, working from home, etc. No one is stepping on each other's toes any longer.

Pros and Cons

Great technology
Excellent mobile app
great reporting!

The two factor authentication can be complicated
So many modules can be overwhelming
Sometimes there are too many fields within a page.

Return on Investment

ROI is up
We are selling more!
we have less dissatisfaction with respect to new hires understanding process

Scalability

It is very, very easy to grow with this tool. We struggle sometimes when new hires need to get acclimated to our business processes, and we are seeing significantly less confusion and higher satisfaction when folks know exactly what to do, when to do it, and how to do it. Our internal communication has improved dramatically!

Customer Data Management

We know who is a good prospect, and who isn't. This allows our Sales Managers to run clean, effective and real time reporting that lets us hone in on which prospects are the most likely to become clients, as the reporting stratifies the potential and how we received the referral, so we are selling more!

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

Benefitfocus, ActifPlanner, PlanSource

Likelihood to Recommend

It's terrific for situations when our Sales Reps are on the road, and need to notate an account, assign tasks, etc. It keeps our business processes moving forward with excellent accountabilities. I find it very helpful too when you are in a growth phase, and have several new hires that need to be trained.

Love this solution!

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud