Robust CRM platform for fast scaling large to enterprise organisations
We use Salesforce Sales Cloud as our customer relationship management platform. We use it to keep track of leads, customers and past …
Starting at $25 per month
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What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that…
Recent Reviews
How Salesforce Sales Cloud Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (242)8.686%
- Opportunity management (236)8.585%
- Customizable reports (234)8.282%
- Workflow management (233)7.979%
Reviewer Pros & Cons
Video Reviews
4 videos
User Review: Salesforce Makes Organizing & Managing a Growing Company's Pipeline Effortless
04:17
User Review: SalesForce Proves To Be a Critical Tool In Managing Customer Outreach
05:26
User Review: SalesForce Stretches It's Capabilities For Individual Business Needs
05:40
Pricing
Starter
$25.00
Cloud
Per User/Per Month
Professional
$80.00
Cloud
Per User/Per Month
Enterprise
$165.00
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently.
Salesforce Sales Cloud is used for, and supports:
Salesforce Sales Cloud is used for, and supports:
- Buyer Engagement
- Sales Engagement
- Enablement
- Sales AI
- Sales Analytics
- Team Productivity
- Sales Performance Management
- Revenue Optimization
- Partner Relationship Management
Salesforce Sales Cloud Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Salesforce Sales Cloud Screenshots
Salesforce Sales Cloud Video
Salesforce Sales Cloud Integrations
- Act-On Software
- Agiloft Flexible Service Desk Suite
- Ambassador Referral Marketing Platform
- Artesian
- Ortto
- PROS Smart CPQ
- Demandbase One
- eTrigue DemandCenter
- Genoo
- HubSpot Marketing Hub
- Mediafly Intelligence360
- LeadLife
- Kantata PS Cloud
- Adobe Campaign
- Net-Results
- Oktopost
- Salesforce Marketing Cloud
- Aprimo
- unbounce
- Woopra
- Yesware
- Zuora
- ActiveDEMAND
- Lead Liaison
- Planyo Online Booking System
- HG Focus
- Makesbridge
- Mautic (open source)
- Zoho Creator
- Celoxis
- BiznusSoft HR
- FieldService360
- Astera ReportMiner
- Astera Centerprise
- LeadBase
- ServiceTrade
- SAP CPQ
- Blacklight
- Right On Interactive
- SnapEngage
- Boingnet
- Sage Intacct
- Projector PSA
- Wrike
- MindTouch
- Fathom
- Sharpen Contact Center Platform
- ClientPoint
- AWeber
- QuoteWerks
- Mycroft Assistant
- Square 9 Softworks
- Help.com
- Brevo
- Quickbase
- Lead Only
- Oracle Marketing
- Acquia Digital Experience Platform
- 123FormBuilder
- OneSpan Sign
- Aventri
- Interactions Digital Roots
Salesforce Sales Cloud Competitors
Salesforce Sales Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Salesforce Sales Cloud starts at $25.
Reviewers rate Single sign-on capability highest, with a score of 8.8.
The most common users of Salesforce Sales Cloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(3223)Attribute Ratings
Reviews
(1-25 of 30)Companies can't remove reviews or game the system. Here's why
The Einstein platform has been able to drive insights around customer communications and actions required. Emails are analysed and insights provided about next actions, such as booking a meeting, sending another response or more.
It helps us summarize all our conversations with the clients and future things to do, delivered in both email and note format.
March 29, 2024
Love this solution!
Score 8 out of 10
Vetted Review
Verified User
We know who is a good prospect, and who isn't. This allows our Sales Managers to run clean, effective and real time reporting that lets us hone in on which prospects are the most likely to become clients, as the reporting stratifies the potential and how we received the referral, so we are selling more!
March 29, 2024
Maximize Sales Productivity with Salesforce Sales Cloud
Sales teams have access to new prospects coming in from website enquiries. Sales Cloud provides a comprehensive view of each customer, consolidating data from various sources into a single, unified platform. This allows us to better understand our customers' needs, preferences, and behavior, enabling us to tailor our sales approach and offerings accordingly. Sales Cloud facilitates collaboration among sales team members by providing real-time access to shared customer data and communication channels. Whether it's sharing important updates, coordinating efforts on large deals, or seeking input from colleagues, Sales Cloud fosters a collaborative selling environment that enhances productivity and teamwork.
March 28, 2024
Salesforce Sales Cloud is a Platform You Need
This is a cloud based product. As a result all information in its database is available to anyone at any time. It does not depend upon geographical locations or time zones. The information can be accessed, updated or managed anywhere and an any given time. There is security and a hierarchical system that allows for the information to be shared appropriately.
Salesforce Sales Cloud provides our Sales and Customer Success Reps a much more detailed and holistic view of customers, helping to deepen the relationships and providing a valuable tool to improve sales (and customer retention).
Salesforce Sales Cloud has enabled our teams to access and leverage customer and prospect data to help increase sales productivity, by providing more of a one stop shop overview of all of the customer data we have available. However, it doesn't have all of the touchpoitns we would need, but gives a solid overview.
March 27, 2024
Salesforce Sales Cloud is a clear winner. If you have a sales org, this is the product to use.
We can easily see what prospects are searching for on our website and auto-generate leads based on specific criteria. Our team can then better work these leads by seeing a clearer picture of their activity by better targeting our conversations based on on-site data and other data they've supplied in our chat (e.g., team size, essential features, what's driving them to our site, etc.).
In our test case, we looked at the journey of a prospective parent looking to enroll a student at the school. This relationship is important as this is the entry point for families. Obtaining vital student info in a simple process is a big win for new families. Then, being able to manage that through our enrolments process and through ICT to create accounts in various systems all the way to academic and alumni departments is very important.
March 26, 2024
Salesforce- Helping Sales Originators Do Their Thing!
It does give me a great view of each costumer's interaction, where they are, where they've been, preferences and goals which helps me identify quickly where I need to take that client in the sales cycle.
March 26, 2024
Salesforce
Through its intuitive interface and robust features, we can effortlessly capture, organize, and analyze vast amounts of data related to leads, accounts, and opportunities. With Sales Cloud's powerful analytics tools, we can identify promising leads, prioritize sales activities, and forecast sales trends with precision. The comprehensive view of customer interactions allows us to identify valuable insights, trends, and patterns, enabling targeted and personalized sales efforts.
We don't use many of the Einstein features as our business model doesn't lend itself to it, but the way Salesforce can be utilised to house vast amounts of data, stored in logical relationships means it is very easy, even without AI, to get your hands on the info you need.
Our Clients use Salesforce to store contacts, accounts and opportunities across various geographies along with different transactions with these clients. This ensures that sales and support team get a complete view of the client when they are interfacing with customers. This also helps in providing better support and service. Similar information can be captured for partners as well.
Have not used this part as much, very basic functions which really helped me save a lot of configuration, reporting and/or researching time.
March 25, 2024
The best in class CRM solution
Data is the life blood of a mature sales organization. I'm in Latin America and the challenge for us is that most of the times the data is not 100% accurate because I suppose the biggest part of efforts are concentrated in US and EMEA. I believe there is a good space to improve.
It is promising, but I haven't experienced it yet.
March 25, 2024
Great product that keeps getting better
For this particular question, we've been able to leverage our existing data to continually drum up new opportunities by suggesting new ideas of who to prospect and reach out to. This is usually combined with something like a MadKudu or another integration.
March 24, 2024
Salesforce Sales Cloud for the win
Can look up key company contacts on the fly from mobile
March 23, 2024
Sales Cloud is one of those tools that's easy to use and becomes a required part of the business.
The Einstein integration makes seeing the data much easier, and the visualizations are beautifully simplistic. I think visualization is one of Salesforce's strengths. The way the data is displayed also offers the chance to find insights from the data that may not have been acquired in another way. I think it's a well-thought-out interface.
March 23, 2024
Streamling Sales Success
So far it looks great because it gives us a clear understanding of customer data. Like what are customer's requirements or preferences or helps us with any specific interaction that happened in the past based on that we can make a clear decision and pitch the same.
Einstein 1 provides a single source of customer data to improve businesses. This integration helps us understand customers' behavior and prospects and maintain a good relationship with our customers. Einstein helps us measure the likelihood of opportunity converting to sales and identify the risk. With all this, ultimately, the sales increase.
March 21, 2024
Salesforce Sales Cloud review
Salesforce Sales Cloud allowed us to manage multiple funnels or campaigns which was very helpful for us. It allowed us to better manage multiple things at the same time which is always helpful for businesses of all size. Salesforce sales cloud was also user friendly and easy to navigate/manage.
March 20, 2024
About 90% of what you need is in Salesforce! No need for many programs to run your business!
After the opportunity is completed, we will send an automated survey to clients to see how we did with our service. When they provide good ratings, they'll receive special offers and ask for reviews in trustpilot+google review. For unsatisfied clients, we make an automation for customer support on who's assigned to the opportunity. This way, customer support can contact them and do the retention process.
March 20, 2024
Salesforce Sales Cloud Review.
I'm not sure if this is part of the AI-driven Einstein 1 platform, but when I want to add a new account, I could start typing the company name, and SF will automatically list a few options for me to choose from. If I pick any of them, the website, address, and phone number can be auto-populated into the fields. However, it seems the function has not been active lately.
March 19, 2024
Great enterprise CRM.
It’s helpful to see keywords that are most top of mind and important to our customers and then use those same keywords to speak back to them. They feel a synergy that we are talking about the same thing with that AI feature. It also allows us added time that we are not researching on our own but instead have a tool helping us.