1. Home
  2. Procurement Software
  3. SAP Ariba Reviews
  4. User Review of SAP Ariba
Ariba delivers great value for a global humanitarian organization
October 13, 2023

Ariba delivers great value for a global humanitarian organization

Sean Huber | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

Sourcing, contracting, buying, invoicing, vendor management in 40 countries. We use this product for decentralized and direct procurement. Business problems that this product addresses are workflow optimization, separation of responsibilities, master and transactional data management, invoice processing, supplier sourcing, and contract management. All of these except for master data management were paper-based prior to the acquisition of Ariba.
  • Workflow automation
  • Data and reporting
  • Contract management
  • Data analytics, visualization, and integration
  • User management
  • Supplier data management
  • Automated requisitions to invoicing
  • Globally visible sourcing
  • Data capture
  • Time saved on open tenders processes estimated in the hundreds of hours
  • Risk mitigation on fraudulent and erroneous transactions
  • Simplified sourcing and contracting processes
It has allowed for sourcing and contracting processes to be templatized at a global scale. We have global visibility into processes and transactions that were previously only visible during internal or external audit processes. Now these transactions are visible in real time and can be managed at much greater levels than previously.
  • Cloud Solutions
  • Ease of Use
We moved from paper-based procurement processes to cloud-based with Ariba. The change process was significant and intensive but well worth the outcomes achieved. Cloud-based was the single most important decision for us given our operating environment in the Global South.

Do you think SAP Ariba delivers good value for the price?

Yes

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

Yes

Did implementation of SAP Ariba go as expected?

Yes

Would you buy SAP Ariba again?

Yes

Ariba is well suited to enforce the end to end workflow for source to pay. It has allowed us to take a cumbersome and disjointed paper-based process and turn it into a segmented, automated, and controlled process that can scale to global procurement users. It has allowed for sourcing and contracting projects to be globally controlled and for data to be captured for greater oversight. Scenarios where it is less appropriate are supplier data management and user management. In the supplier case, we use Ariba as the supplier source of truth and allow for data entry by internal users and external suppliers to be manually entered. Oftentimes, the supplier data is entered incorrectly or poorly configured, causing integration issues with our ERP. For user management, the process for onboarding and offboarding users is cumbersome and overly complex, causing considerable resource constraints on global tech support.