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Cloud solutions
October 23, 2023

Cloud solutions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

Earlier more the issue is with data cleaning, data visualisation and make is secured over cloud network. It was a challenging situation which overcome with SAP service and the data is more secured. Easy to keep and mentain the relationship scope with the clients accros the world in more secure way.
  • Data protection
  • Data visualisation
  • Deployment in secure manner
  • Some training docs need to be updated
  • Integration part with existing system is quite complex
  • Some of features took time to get data upload
  • More effective interaction with client
  • Effective deployment process
  • Reduce leakage issues of data transfer
Overall interaction with client is more effectively going on. We have a better secured way now to have data transmission. Customer identification feature is the best one helping to monitor the correct data along with the data privacy.
As I mentioned earlier, customer interaction process is quite smoother than earlier. Having the secured data protection along with the data leakage issues got prevented. The deployment process is more secured now.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Service Cloud again?

Yes

As the service is more efficiently work with most of the features in smooth manner, it is now easy to understand and handle it to new users as well. Best part is agent dashboard and that feature makes us more interactive with multiple tickets or questions and their assignments and also great monitor system.