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great application, iffy support
September 23, 2022

great application, iffy support

Christopher Pelletier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

They needed support to assist in an upgrade, which they were not very knowledgeable about. They did end up bricking one of the machines that then forced us to rebuild it. The senior engineers they have are extremely knowledgable though and once we finally got them on the call, problems were solved in minutes.
We use ScienceLogic SL1 as a ticketing system and monitoring system primarily. We use this application daily.
On-Premise Only
  • Ticketing system
  • Monitoring
  • Inventory
  • Helpful Reports
  • support
  • communication
  • lack of knowledge occasionally on new update breaks

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScienceLogic SL1 go as expected?

No

Would you buy ScienceLogic SL1 again?

Yes

  • better visibility into infrastructure
  • allows for quick response to almost any problem
  • allows adjustable thresholds for alerts
  • integrates what could be several different applications into one
There haven't been any use cases I've seen that ScienceLogic SL1 has not been suitable to deal with a problem, however, their lack of support skills at times can be infuriating. Day to day, ScienceLogic SL1 is an extremely good and versatile application.