My take on Selenium
January 30, 2018

My take on Selenium

Donny DeLeon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Selenium

Selenium was under review by my department when we were starting with automation. The main drive to use selenium was that it was free and it had a large community. It also supported many different languages and can be easily implemented with other software including Apache JMeter. It was also looked as a way to test API using scripting languages.

What made Selenium sound great was the compatibility with Firefox and other web browsers. It is a great tool for people who like to use playback and record and insert data using Excel or other programs. It's easy to upload and to use.


  • One of the main features is that it is free to use.
  • Compatible with different languages such as Java, Javascript, Python and many more
  • A vast online community where users can go and get information and ask questions regarding any issues they may be having


  • No support at all. Since selenium is open source you will not get any support. The only support is the online community.
  • Updates can break your system. If you are new to selenium and update without doing much research there's a chance that it could break your automation scripts.
  • Community support can sometime take days to get an answer you're looking for.
  • Too difficult to understand for a company getting into Automation
  • No central support from a company
  • Company will have to be ready to spend time training new selenium users which can take weeks or months.
In the end we did not select Selenium. For a company that is well established it is best to spend a little extra cash and get the support that a paid company offers. If something goes wrong you can easily contact them.

Selenium does not offer that although there are third-party companies that offer some type of support. But because the software does not belong to the company it's hard to trust it compared to a company like smartbear that offers it and created their own software.
Selenium suits well to companies starting out. It is free and while there is a learning curve, it's not hard to grasp. There are many online videos users can view and because it supports different languages you are not stuck if you just know 1.

The UI is not fancy but it gets the job done.

One scenario where it's less suited is that you have to install 2 types of software. Since the playback and record feature only works with Firefox, it can be hard to switch between the 2 tools offered.


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