Reasonably priced and great for getting insights into how customers interact with my site.
October 27, 2021

Reasonably priced and great for getting insights into how customers interact with my site.

Aaron King | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

I really need to get insight into how customers are interacting with my site. That helps me to see how to improve my site to improve my conversion rate.

Pros

  • Record users screens without slowing down the website.
  • Allow quick and easy playback of recordings.

Cons

  • Most of their UI was great, but they didn't seem to do a great job of matching up multiple sessions from a single user. I really would have liked to be able to follow my customers' journey across multiple sessions. Not a deal-breaker, but that would have been nice. Admittedly, I haven't used it for a few months, as I got my landing page optimized well enough and haven't needed to keep recording customers' screens, but when I need to do that again, you can bet I'll be back to Smartlook.
  • By getting insight into how customers interacted with our landing page, we were able to catch a few areas that were hanging people up, and thereby improve our conversion rate.
On only had to contact their support once, but they were quick to respond and very helpful.
Overall, the software was really easy to use. Installing on the website was a breeze, and the user interface for viewing recordings was well-thought out.
Both were great to use, but Smartlook was WAY more affordable.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

If you're looking to get insight into customer behavior on your site, you definitely should look into Smartlook. I tried multiple services for recording my customers' sessions. They were all either way too expensive or didn't really work. Until I found Smartlook. It's the only one that was reasonably priced and still got the job done in an overall simple way.

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