Item: Snow License Manager
Rating: 8
Author: Jennifer Richards

Overall Satisfaction with Snow License Manager

Ease of Integration

Some of the provided integrations do not meet our needs.

Use Cases and Deployment Scope

Snow License Manager is used to manage over 1000 agreements and 11,000 software licenses. We also heavily use the computer and user discovery data to supplement our ITSM system and validate when the device was last used, and by whom.

Pros and Cons

Pros

Manage software licenses
Calculate software compliance
Discover computer and user information

Cons

Lacks the ability to discover of company-specific URLs. Two options to add them are or were available, but the one that works isn't supported and won't be provided and the other doesn't fully work, so neither are recommended for use by Snow. That leaves zero options.
Agreement information cannot be updated in bulk, such as when the main contact for multiple agreements change due to organization changes.
If a device is on the network, but no one has recently logged into it, Snow will show the previous user as actively logging in each day (even months after their last logon).

Most Important Features

License and Agreement Management
License Compliance
User and Computer Discovery

Return on Investment

Improved data quality and visibility through consistent management of licenses in a central location
Improved visibility into license compliance issues

Usability

Easy to install, but can be somewhat complex to learn how all of the pieces work together.

Key Insights

Do you think Snow License Manager delivers good value for the price?

Yes

Are you happy with Snow License Manager's feature set?

Yes

Did Snow License Manager live up to sales and marketing promises?

Yes

Did implementation of Snow License Manager go as expected?

Yes

Would you buy Snow License Manager again?

Yes

Likelihood to Recommend

Snow License Manager is well suited for organizations using standard licensing models and working with major manufacturers. The tool sometimes struggles with more complex licensing models, although it does allow the metric to be entered manually in those cases. Also, if a company has many less commonly-used software titles, there is a good chance they will not be included in Snow's Software Recognition Service and each title will have to be submitted to Snow to be added to their service.

Comments

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Sebastiano Bonfiglio
commented 2 years ago
Hi Jennifer, Thanks a lot for your valuable feedback on our product, this gives us the opportunity to validate the current behavior and improve our product where needed. As we're constantly striving to improve our products, I would like to provide you with some feedback on the topics listed above for improvement. As part of our Q4 roadmap for this year, we are aiming to include the functionality to be able to batch edit agreements, this is one of the top voted ideas on our IDEAS board. As we're currently in the phase of interviewing customers on this enhancement, we would like to reach out to you to plan a short call to understand your specific use cases. For the ability to discover company-specific URL's I would like to explore the two options mentioned and see how we can help achieving the goal to discover these URL's. For the incorrect user logins, I would like to ask you to share any support tickets if available, so we can address this appropriately. I will follow up directly via email in before the end of the week to plan the next steps. Best regards, Sebastiano Bonfiglio Group Product Manager

Helps you get a handle on your software licensing