Item: SolarWinds Dameware Remote Everywhere (DRE)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We mostly use it on the "IT" side of things. Technically though, anyone who needs to physically remote into a machine can get access and use SolarWinds DRE.

Pros and Cons

Maintains session information for multiple reconnects
Supports multiple authentication types
Multiple options for connecting (RDP, MRC Viewer, VNC Viewer, etc.)

Cannot multi-select saved hosts (for mass deletion)
Sometimes randomly seems to "reset" saved connections

Return on Investment

The ability to provide remote assistance is crucial for any IT department that supports end-users. Quick, efficient, and reliable, Dameware ensures that we can help our users wherever they may be working.
Users are confident that when they are on a call with IT, the problem will be resolved and they don't have to reschedule at a time when they're in office. This has lead to a workforce that is confident in creating tickets at all times, not just stopping by when they have a chance.

Support Rating

I haven't had to contact their support. However, SolarWinds in general has great customer support. I cannot imagine a specific product like this would be lacking.

Key Insights

Do you think SolarWinds Dameware Remote Everywhere (DRE) delivers good value for the price?

Not sure

Are you happy with SolarWinds Dameware Remote Everywhere (DRE)'s feature set?

Yes

Did SolarWinds Dameware Remote Everywhere (DRE) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Dameware Remote Everywhere (DRE) go as expected?

I wasn't involved with the implementation phase

Would you buy SolarWinds Dameware Remote Everywhere (DRE) again?

Yes

Other Software Used

Microsoft System Center Configuration Manager (SCCM), ServiceNow Now Platform, Microsoft Teams

SolarWinds Dameware Remote Everywhere is very well-suited to corporate environments where bandwidth is not an issue. I can remote into anyone's machine anywhere to assist them, and the faster their network connectivity, the faster I can get the job done. Dameware is ill-suited to slow bandwidth areas. Satellite offices or VPN users in bad mobile service areas have a hard time, especially if the service has not already been installed and configured. Damware will do this on its own at the first connection, but it can be slow and troublesome over these networks.

Easy to use, intuitive, and stable

Overall Satisfaction with SolarWinds Dameware Remote Everywhere (DRE)