Solarwinds Service Desk
April 24, 2020
Solarwinds Service Desk
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Solarwinds Service Desk is being used by our IT dept. to:
- Open tickets
- Track tickets
- Initiate service requests
- List hardware inventory
- Generate Tickets
- List Inventory
- Generate reports
- List risks associated with the various hardware devices in our inventory
- Track the flow of an open ticket
- I'd like to be able to rename a device in the inventory section
- Accountability
- Increased response time
- Provides a hub of resolved incidents for future use
- Asset management
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes