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Important tool for converged networks.
December 07, 2022

Important tool for converged networks.

Gary Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds VoIP & Network Quality Manager (VNQM)

We need to make the quality-of-service parameters we set on our networking equipment are indeed being realized so that the voice communications which are vital to the business sound crystal clear. Before we implemented this module from Solarwinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.
  • Display expected quality-of-service versus actual results in real-time.
  • Help us dig into issues quickly and thoroughly.
  • Provides an early warning when thresholds are close to being exceeded.
  • It could integrate easier with our ITSM and alerting system - ServiceNow.
  • The user interface is a little different than other Solarwinds modules.
  • For this specific functionality the price seems a little high.
  • Easy visibility into our network's impact on unified communications system.
  • Integrated with the other Solarwinds modules we use.
  • Monthly reporting on achievement of service levels.
  • Unified communications issues are expensive to us, so this helps minimize issues.
  • Cost of this module versus issues prevented is close to break even.
  • Harder to quantify is it helps us shorten the duration of issues.
Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.

Do you think SolarWinds VoIP & Network Quality Manager (VNQM) delivers good value for the price?

Yes

Are you happy with SolarWinds VoIP & Network Quality Manager (VNQM)'s feature set?

Yes

Did SolarWinds VoIP & Network Quality Manager (VNQM) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds VoIP & Network Quality Manager (VNQM) go as expected?

Yes

Would you buy SolarWinds VoIP & Network Quality Manager (VNQM) again?

Yes

It is best suited for managing and monitoring homogenous networks where the design is similar across the board. The most obvious use case is to make sure the correct network quality of service is being maintained to ensure voice call quality in a converged networked. It would be less suited/necessary if the voice and data networks were segmented from each other.