Item: SPS Commerce
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use SPS Commerce Fulfillment to automate the order input process for our largest e-commerce customers where order volumes can really spike during our peak seasons. This allows us to process more orders without hiring new seasonal employees and eliminate any order input errors that can happen with manual order entry.

Pros and Cons

Automate orders into NetSuite
Send/Receive order status updates to retailers
Ability to take an out of the box product and tailor it to your needs

Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
Better communication from project managers as far as expectations and guidelines

Return on Investment

Eliminated order entry errors
Increased number of orders we are able to process per day

Alternatives Considered

SPS' product seemed to be the best out of the box fit and price point with the ability to customize when and where needed.

Support Rating

Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Yes

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

Yes

Did implementation of SPS Commerce go as expected?

Yes

Would you buy SPS Commerce again?

Yes

Other Software Used

Merchant e-Solutions, Microsoft Office 365

Likelihood to Recommend

I feel that SPS Commerce Fulfillment has a great out of the box product that is suitable to many organizations, but they also have the ability to scale and customize it to fit the needs as companies grow and change over time.

Great product and service

Overall Satisfaction with SPS Commerce Fulfillment