Item: Sterling Check
Rating: 1
Author: Emily Fogel

Use Cases and Deployment Scope

We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.

Pros and Cons

Quick criminal checks
Quick start of checks

In my opinion, Horrible new platform "Sterling check"
No designated account representative
In my experience, Poor troubleshooting support
Customer service often doesn't answer questions
Many back and forth needed to resolve issues
Recently changed platform and not offering the same services

Most Important Features

Quick turnaround
Adequate customer support
Thorough screening

Return on Investment

Negatively impacts the recruiters workload taking unnecessary time to troubleshoot

Key Insights

Do you think Sterling Check delivers good value for the price?

Are you happy with Sterling Check's feature set?

Did Sterling Check live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sterling Check go as expected?

Would you buy Sterling Check again?

In my opinion, recent changes to the platform have led to poorer candidate and user experience. It seems to me that they are expecting the recruiters to do the leg work of collecting any missing information if a search wasn't launched. For me, bad customer experience overall where they rarely answer all of your questions.

Recent changes not for the better

Overall Satisfaction with SterlingOne (TalentWise)