Stripe FTW
May 17, 2018

Stripe FTW

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

We are a SaaS business and use Stripe for our back end billing of customers for monthly and yearly subscription fees. Our support team are its main users and it allows us to easily process regular payments, provide refunds or credits, adjust subscription plans, handle disputes, and more. Stripe allows us to easily manage thousands of different billing profiles from a single location and has a clean, modern interface that for the most part is very intuitive.
  • Search function is extremely useful - I can search for any set of numbers and it will pull relevant results (ie, it can match account IDs, payment amounts, last 4 digits of a card number, etc) which is a great time saver.
  • Refunds and credits are a piece of cake.
  • Adjusting subscriptions is easy.
  • Payment failure/credit card denial messages could be more detailed.
  • Email support only can be frustrated in a time sensitive situation - I get the choice to not have phones but live chat would be better than just email support.
  • Random things like manually typing in or adjusting a line item on an invoice isn't an option.
  • Extremely positive for ROI since it's what we use to process payments.
  • Fielding disputes is a relatively time-consuming, slow process.
  • Logs are detailed enough to where you can usually trace an issue or change easily to its origin.
Stripe is excellent for maintaining a database of thousands of users with different subscription needs and prices. We use their API to link with our client side billing, so sometimes there can be challenges with edge case subscription issues or scenarios where a certain type of change can cause billing glitches. However, this can oftentimes be attributed to our software rather than Stripe's - overall it's an extremely stable platform that does what we need it to do!