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SugarCRM feedback
December 07, 2013

SugarCRM feedback

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Sugar Professional

Overall Satisfaction

  • It's easy to pull reports for accounts and contacts assigned to specific business development members. This is very helpful when performing account audits and building email campaigns.
  • Interface is user friendly.
  • Often hard to get a tech support person on the phone, and when you do they are slow to respond and fix the problem
  • The system overall is very slow and crashes a lot.
  • It has allowed us to keep an accurate record of business development activity (calls, emails sent, rfp's sent, etc.).
  • Easy to see and determine what accounts havent been touched in a long time which helps business development members to build strategies.
The decision not to renew was made by our parent company is who is making all companies under them migrate to a new CRM system. Had the decision been up to our business unit alone we would have renewed with Sugar
Be patient with the speed of Sugar. Patience is key.