Flexible Tool Ticking A Lot Of Boxes
March 30, 2024
Flexible Tool Ticking A Lot Of Boxes
Score 7 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
I am a developer / devops engineer and use SysAid to manage changes and support requests. We are now integrating it into azure devops with the use of the json api.
- Capture custom fields
- Present clear information
- Provide a good search function
- More connectors to allow for easier integration
- A better api with good json schema making use the fexibility a json api can offer for custom fields rather than one likely based on a transfer of logic from soap xml
- Reduction in face to face customer communication
- Ability to flexibilty manage workload
We do not use self service enough, we have used it for simple processes like account resets etc but we could build workflow for a lot more
Better for immediate handling os priority issues but project related activities are better suited to a kanban board presented from devops
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes