Overall Satisfaction with SysAid
SysAid provides the central platform for the IT department to manage its customer base. In addition, the HR, Cargo, and Legal teams use SysAid in a similar manner, to support their internal customers.
- Reporting is a strong point of SysAid as the reports are used when the technical team meets to discuss the status of jobs
- SysAid allows our customers to complete a survey when each ticket is closed and this gives us a good idea of our customer satisfaction
- SysAid has demonstrated that they can keep current with trends with upgrades and additions such as Automate Joe
- We would welcome an easier way to manage assets
- SysAid can consider offering lower prices on the use of its products
- SysAid had improved user engagement and trust in the process.
- SysAid has improved the technical team's efficiency by at least 15% since adoption
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes